Customer Experience Associate
Customer Experience Associate
Posted on :
20-02-2025
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Client Reception and Interaction:
Greet clients and visitors with a friendly demeanor.
Answer and direct phone calls emails and inquiries promptly.
Provide information about travel services packages and promotions.
Assist clients with bookings cancellations and modifications.
Administrative Support:
Manage the front desk and maintain a tidy reception area.
Handle incoming and outgoing mail packages and deliveries.
Maintain client records and update databases.
Schedule and coordinate appointments and meetings.
Customer Service:
Address and resolve client concerns and complaints with professionalism.
Ensure high levels of client satisfaction through excellent service.
Assist in managing social media inquiries and online reviews.
Operational Tasks:
Coordinate with travel agents and other departments to ensure seamless service.
Monitor and replenish office supplies and promotional materials.
Assist in the preparation of travel itineraries and documents.
Requirements
- Proven experience as a receptionist front desk representative or similar role.
- Previous experience in the travel industry is highly desirable.
- Exceptional verbal and written communication skills.
- Proficient in Microsoft Office Suite and general office equipment.
- Strong organizational and multitasking abilities.
- Customer serviceoriented with a positive attitude.
- Ability to handle stressful situations calmly and effectively.
Employment Type
Full Time
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