Process Manager NGO
Process Manager NGO
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Job Description
Vacancy: Process Manager (NGO)
Reports to: Chief Executive Officer
Location: Lagos Nigeria (with travel as needed)
Employment Type: FullTime
Role Summary
Our client seeks a Process Manager to design implement and optimize internal operational systems and digital infrastructure to support the organisations strategic objectives. This role ensures efficiency in the organisations internal workflows data management automation and integration across different teams while eliminating bottlenecks and redundancies.
The Process Manager will not directly manage program execution but will create operational frameworks that enable smooth implementation of school transformation thought leadership M&E and capacitybuilding initiatives.
The ideal candidate has strong experience in process automation digital infrastructure workflow optimization and data management within the education development or nonprofit sectors.
Key Responsibilities
1. Systems Design and Process Optimization
Develop and refine internal workflows to improve efficiency across all the organizations departments.
Standardize document management reporting and internal communications systems.
Identify operational bottlenecks and implement scalable solutions.
Establish best practices for workflow automation and digital transformation.
2. Data Management and Integration
Oversee data architecture integration and database management to support the organizations programs.
Work with the M&E team to automate data collection reporting and visualization.
Ensure seamless information flow across the organizations school transformation advocacy and thought leadership initiatives.
Implement knowledge management tools to support institutional learning.
3. Digital Infrastructure and Technology Integration
Identify and deploy digital solutions that enhance the organizations internal efficiency (e.g. cloud storage automated dashboards collaboration tools).
Manage and optimize project management software and knowledgesharing platforms.
Ensure data security system backups and compliance with digital governance policies.
4. Internal Coordination and Operational Support
Support crossfunctional teams by creating systems that enhance coordination between departments.
Design internal reporting templates and automation to minimize administrative overhead.
Ensure alignment between systems development and the organizations strategic priorities.
5. Organizational Capacity Building
Train staff on new systems digital tools and process improvements.
Develop SOPs (Standard Operating Procedures) for all major internal operations.
Document lessons learned and best practices for continuous organizational improvement.
Required Qualifications & Experience
Bachelor s or Master s degree in Systems Engineering Business Process Management Information Systems Data Science or a related field.
At least 5 years of experience in systems development operations optimization or digital transformation preferably in the education nonprofit or public sector.
Strong experience in workflow automation digital tools integration and knowledge management.
Experience working with datadriven decisionmaking tools and performance tracking systems.
Familiarity with education sector operations and institutional reforms is a plus.
Strong problemsolving and process improvement mindset.
Proficiency in project management and digital collaboration tools.
Preferred Skills & Attributes
Experience in automating operational workflows and document management.
Ability to translate complex administrative challenges into structured scalable solutions.
Knowledge of data security policies compliance and governance.
Strong analytical technical and systemsthinking capabilities.
Employment Type
Full Time
