Web Developer- Mumbai-3 years of experience
Web Developer- Mumbai-3 years of experience
Posted on :
20-02-2025
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1 Vacancy
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Job Description
Web Developer
Location
Mumbai (Vikhroli)
Experience
35 years
Job Description
- Develop and maintain fullstack applications using React/Angular (frontend) Node.js Python (backend) and PHP (serverside).
- Configure and manage Apache web servers ensuring they are optimized and secure.
- Implement security headers (e.g. ContentSecurityPolicy XFrameOptions XXSSProtection) to enhance the security of web applications.
- Use Selenium or Puppeteer for automating workflows and testing applications.
- Create responsive userfriendly web interfaces with HTML5 CSS3 and JavaScript.
- Collaborate with teams to automate workflows and integrate thirdparty APIs.
- Document processes and maintain code quality using best practices.
- Monitor and debug applications to ensure smooth performance and reliability.
Requirements
Requirements:
- 35 years of experience in web development.
- Experience with web application security and implementation of security headers.
- Handson experience with Apache server configuration and management.
- Proficiency in Python React/Angular and Node.js.
- Experience with Selenium or Puppeteer for automation.
- Strong knowledge of HTML CSS and JavaScript.
- Excellent problemsolving skills and attention to detail.
- Strong communication and collaboration skills.
- Knowledge of SQL for data management and reporting.
- Handson experience with responsive web design techniques.
- Familiarity with project management tools and methodologies.
Job Description Your goal is to maintain and improve customer experience and overall quality for one or more Support Areas of Expertise in the Global Technical Support Organization. By conducting holistic (big data and hand s on) analysis of case quality trends, you will identify the root cause of challenges and opportunities for improvement unique to your area of expertise. As a Support Operations Quality Analyst, you will provide recurring reporting and execute initiatives based on findings when applicable. You are a driver, passionate about customer experience, quality and operational improvements. You love data and results driven. What You Get To Do In This Role: Learn our case handling protocols, case review tool and desired customer experience for the organization Understand the unique trends, processes and case context for each Support Area of Expertise Monitor case handling processes throughout the case life cycle for adherence, inconsistencies and high-quality customer engagements Conduct hands on quality case reviews such as trend root cause analysis Own case quality component corrections to maintain case hygiene and data integrity Build reports and work with large data sets to define problems, establish facts and draw actionable conclusions Flag and communicate gaps in tooling or processes that detract from our ability to deliver consistent high-quality experiences Participate in calibration calls to ensure case handling consistency Qualifications: 3-5 years working as an Analyst in a technical field Commitment to quality and a customer-oriented mentality Ability to work independently on projects and initiatives Solid communication skills; ability to concisely package and present program status, findings and insights in PowerPoint Ability to handle multiple projects simultaneously and work under stringent deadlines in a fast-paced environment. Strong problem-solving skills with attention to detail Short Job Description: We need QA resources with the below attributes. Customer Support Experience (Awareness of CSAT) Good Excel skills (Vlookup, Countifs, Sumifs, Pivot tables, etc) PPT Skills (Should be able present insights clearly by using charts like, Bar, Line, Pie etc) Data Analysis (Should be able to work with large datasets and pull out qualitative insights) Able to conduct RCAs effectively to clearly draw AIs (Action Items) to enhance overall process/metrics. Scope of Work: QA for Customer Support, responsible for conducting Quality Case Reviews, Analyze them and pull out insights. Ideal candidate should be able to: Conduct RCAs Draw insights from large datasets Good Excel skills Identify trends and patterns Maintain Case Hygiene and Data Integrity Build reports working on large datasets to define problems and draw actionable conclusions Identify and communicate gaps in the process 2+ years of experience working on Excel/Google sheets, PPTs and Data Analysis
Education
Any graduate
Employment Type
Full Time
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