Operation Marketing Support Mandarin Speaker
Operation Marketing Support Mandarin Speaker
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Salary Not Disclosed
1 Vacancy
Job Description
Overview: Were seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks including troubleshooting app/ software challenges faced by panel members reporting issues to the relevant stakeholders and followup per case conducting retraining sessions as needed to vendors/ members when needed. Additionally youll be supporting in panel communications to run campaigns and boost engagement with panel members.
Responsibilities:
- Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses maintaining a high standard of customer service and experience.
- Troubleshoot and address issues reported by panel members (i.e. TV and Digital panels and Content Insights panels)
- Conduct panel member database maintenance and quality control validations from time to time to ensure
- Provide support to Panel Communication Specialist write and edit highquality content for various communication channels including monthly newsletters weekly bulletins web member portal updates email campaigns and other adhoc materials. Ensure content is engaging informative and tailored to the preferences of our panel members.
- Perform detailed data checks and reporting highlighting any discrepancies or potential issues
- Support in managing database of household individual and technical information
- Support in market research fieldwork to collect media consumption and annual updates on social demographic information from panel members
- Proactively engage and manage technicians/parttimers to ensure operation runs smoothly
- Comfortable collaborating remotely with fellow team members and with crossfunctional teams within the organization such as market researchers data processing and technical teams to gather insights and information required
Qualifications :
- Strong communication skills in both spoken English and Chinese with comfort interacting with panel members over the phone. Additional language proficiency i.e. Malay language is a plus
- Minimum Diploma/Bachelors degree in Marketing business administration or other relevant field or equivalent practical experience
- Excellent skills in Microsoft Office particularly Excel
- Basic knowledge of databases welcomed how they are managed and store data understanding of relational database
- Exceptional attention to detail and ability to manage multiple tasks effectively
- Ability to thrive in a fastpaced environment and work collaboratively in a remote team setting
- A selfstarter and able to perform well with minimal supervision
- Good level of numeracy and logical comprehension.
- Prior experience in customer service consumer/digital panel management market research fieldwork and analysis is advantageous
- Previous experience in content creation copywriting or content marketing is a plus
Additional Information :
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Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
For more information visit NIQ.com
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
