Sr Dir Employee Storytelling and Editorial Strategy
Sr Dir Employee Storytelling and Editorial Strategy
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Job Description
Reporting to the Vice President Global Employee Communications youll help our Global Employee Communications team bring to life our teams goal to engage inspire and activate employees to live our purpose priorities and values. Everything moves quickly at a highgrowth company and were looking for someone to work across the many facets of our team. The Senior Director Employee Storytelling and Editorial Strategy will be responsible for our endtoend approach to communicating to and about our employees (think everything from our comms channel ecosystem to writing style/guidelines to indepth features and a variety of video content).
In this role youll bring together two talented arms of the team into one integrated effort focusing on streamlining alignment and scaling for growth. One on side we have our global employee channel ecosystem which includes leading our employee portal evolution refreshing our channel ecosystem and ensuring our content governance model is upheld. This requires bigpicture thinking while also maintaining a meticulous attention to detail to make sure we continue to deliver amazing employee content and experience all delivered on our Now Platform in partnership with our Digital Technology team. On the other side we have our employee storytelling team which includes our talent brand efforts (in partnership with our Marketing and Brand teams) creating compelling and engaging stories about our employees and our ServiceNow culture in various formats. Youll find new ways to reach larger audiences by elevating our approach and extending across channels internally and externally.
Who you are:
- Leader: Youll create and oversee strategy from conception to implementation and motivate a team behind a shared vision.
- Communicator: Exceptional communication negotiation and interpersonal skills with the ability to engage with executives stakeholders and vendors at all levels. Also needs to be an excellent writer editor and storyteller.
- Organizational expert: Resourceful selfmotivated and able to independently prioritize shifting workloads in a highgrowth everchanging environment ensuring that the work completed is exceptional and delivered on time.
- Metricsdriven: A passion for using metrics and data for informed decision making and experience with influencing business partners with metrics.
- Collaborator: A crossfunctional guru who can unite business partners senior leaders and executives
- Problem solver: Can see solutions through difficult situations and easily removes barriers so their team can execute successfully.
- Curious: Loves to figure out how things work and create unique employee engagement strategies.
- Creative: Thinks outside of the box while developing original ideas to engage new and existing audiences.
Qualifications :
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- Bachelors degree in English Journalism Communications or related field required. Advanced degree (MBA Writing Strategic Communications or related) recommended.
- 12 years proven success guiding strategy and execution of global digitally driven communications that inform and delight employees.
- People management experience is a must.
- Ability to flex with fast growth and frequent change and adapt plans and approaches in real time. (Experience in a hypergrowth tech company is a plus!)
- Experience building and executing a multifunctional communications strategy.
- Experience crafting executivelevel thought leadership and social strategies aligned to external visibility programs.
- Ability to stay on top of key trends and data to inform content development strategies.
- Experience working in a matrixed environment; strong crossfunctional collaboration skills and ability to drive coordination across stakeholders.
- Exceptional messaging and writing skills; attention to detail and accuracy in all communications deliverables.
- Ability to manage multiple communication projects simultaneously and drive strong workback plans designed to drive measurable goals and business outcomes.
- Can collaboratively work with agency partners business partners and vendors.
- Strong natural ability to identify develop and tell a great story across multiple mediums and channels.
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
For positions in this location we offer a base pay of $216500 $389700 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Marketing
- Data Visualization
- Tableau
- Customer Segmentation
- Microsoft Powerpoint
- Investment Banking
- Strategic Planning
- Financial Modeling
- Customer relationship management
- Management Consulting
- Google Suite
- Analytics
