Customer Success Manager - Remote
Customer Success Manager - Remote
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1 Vacancy
Job Description
A Customer Success Manager provides advanced support to customers offering solutions and guidance to improve their unemployment metrics performance improving tax rates; create value realization. You will report to our Customer Success Leader.
Responsibilities:
- Resolve customer complaints and issues promptly.
- Provide information on claims metrics POA status and other program enhancements
- Maintain accurate records of customer interactions.
- Handle escalated customer issues and provide solutions.
- Conduct semiannual or quarterly business reviews in partnership with Relationship Manager
- Collaborate with other departments to resolve complex issues.
- Follow up with our teams on client issues and deliver results to customer
Skills:
- Analytical and problemsolving abilities.
- Leadership and mentoring skills.
- Proficiency in SalesForce Excel (can perform complex functions) PowerBI and other Customer Service tools
- Handle highpressure situations.
Qualifications :
Qualifications
- 5 years of customer service experience
- Indepth knowledge of the Unemployment Cost Management Services
- Associates degree or equivalent experience
Additional Information :
Perks:
- 401K with a 4% company match with immediate vesting.
- Comprehensive health dental and vision plans.
- Paid time off.
- 5 sick days each calendar year.
- 12 paid company holidays and 2 paid volunteer days.
- Wellness plans online discounts employee discounts pet insurance employee stock purchase programs and more.
#LIRemote
This is a remote role.
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Department / Functional Area
Customer Service
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
