IT Support Specialist
IT Support Specialist
Posted on :
17-02-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Role: IT Support Specialist
Schedule:
- Parttime
- 20 hours per week Weekend shift
- Saturday and Sunday 9:00 AM to 8:00 PM New Zealand time with 1hour unpaid break.
About the Role:
As an IT Support Specialist you will be a critical part of our team responsible for providing technical support to internal staff across 126 locations. Your role ensures consistent uptime and addresses technical issues as they arise maintaining the company s operational efficiency.
Responsibilities:
Microsoft 365 Administration:
- Create and manage Microsoft user accounts.
- Reset passwords and maintain account security.
Technical Support:
- Provide technical support to internal staff across 126 locations ensuring consistent uptime and resolving issues as they arise.
- Troubleshoot and resolve softwarerelated computer issues.
- Address printer malfunctions for devices such as Brother and Epson receipt printers.
- Fix issues related to barcode printers and mobile scanners.
- Resolve landline phone system issues including connectivity and feature setup.
- Manage EFTPOS machine connectivity and operational issues including integration with Lightspeed POS systems and troubleshooting with service
- providers as necessary.
- Diagnose and fix issues with internet modems.
Customer Relations:
- Manage and respond to Google reviews (nontechnical) ensuring a positive public image and addressing any customer feedback appropriately.
Requirements
Requirements:
- Proven 13 years of experience in IT support or a similar role.
- Proficient with Microsoft 365 administration.
- Strong troubleshooting skills.
- Proven working experience in providing IT help desk support.
- Working knowledge of help desk software databases and remote control.
- Good understanding of computer systems mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Excellent communication skills.
- Customeroriented and cooltempered.
- BSc/BA in IT Computer Science or relevant field is a plus.
Requirements: Proven 3-5 years of experience in IT support or a similar role. Proficient with Microsoft 365 administration. Strong troubleshooting skills. Proven working experience in providing IT help desk support. Working knowledge of help desk software, databases, and remote control. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve basic technical issues. Excellent communication skills. Customer-oriented and cool-tempered. BSc/BA in IT, Computer Science, or relevant field is a plus.
Employment Type
Full Time
Company Industry
Key Skills
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