Group Manager - WF
Group Manager - WF
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1 Vacancy
Job Description
JOB TITLE: Group Manager WF
CAMPAIGN: Insurance
SALARY: 80100K range
LOCATION: ALABANG
WORK SETUP: ONSITE
QUALIFICATIONS:
Hands on experience in Forecasting Planning Scheduling Able to work on MSOffice Excel Word & PPTs Has worked on atleast one WFM tool like IEX Aspect BluePumpkin etc.
Exposure to at least one of the Voice ACD tools like Avaya CMS Nortel Genesys etc.
Excellent verbal & written communication & presentation skills Good Interpersonal & people management skills with problem solving approach.
Aware about COPC Certifications/Audits.
Hands on experience in Invoicing.
Aware of Quality tool LEAN SixSigma.
Preferably Lean and Green belt certified.
Demonstrate Customer Service Skills
EXPERIENCE: 57 year and Above.
EDUCATIONAL QUALIFICATION: Any Graduate/Post Graduate
JOB DESCRIPTION:
Responsible for managing team or can be an Individual Contributor Role.
Ensure accuracy and timeliness of deliverables for the respective Vertical/Accounts aligned.
Assist Operations and Client in Forecasting & Capacity Planning needs. Resolving Firstlevel escalations & assess customers needs Motivating Team through effective management career development.
Analysis of reports including process dashboards & initiate appropriate action plans.
Supporting the Ops/Stake holders on internal and client calls ensuring valueadded inputs are shared.
Ensure effective planning of Volumes Resources (Capacity planning and staffing. Maintains customeroriented approach and focus on key deliverable areas.
Qualified Candidates should send CV to
JOB TITLE: Group Manager WF
CAMPAIGN: Insurance
SALARY: 80100K range
LOCATION: ALABANG
WORK SETUP: ONSITE
QUALIFICATIONS:
Hands on experience in Forecasting Planning Scheduling Able to work on MSOffice Excel Word & PPTs Has worked on atleast one WFM tool like IEX Aspect BluePumpkin etc.
Exposure to at least one of the Voice ACD tools like Avaya CMS Nortel Genesys etc.
Excellent verbal & written communication & presentation skills Good Interpersonal & people management skills with problem solving approach.
Aware about COPC Certifications/Audits.
Hands on experience in Invoicing.
Aware of Quality tool LEAN SixSigma.
Preferably Lean and Green belt certified.
Demonstrate Customer Service Skills
EXPERIENCE: 57 year and Above.
EDUCATIONAL QUALIFICATION: Any Graduate/Post Graduate
JOB DESCRIPTION:
Responsible for managing team or can be an Individual Contributor Role.
Ensure accuracy and timeliness of deliverables for the respective Vertical/Accounts aligned.
Assist Operations and Client in Forecasting & Capacity Planning needs. Resolving Firstlevel escalations & assess customers needs Motivating Team through effective management career development.
Analysis of reports including process dashboards & initiate appropriate action plans.
Supporting the Ops/Stake holders on internal and client calls ensuring valueadded inputs are shared.
Ensure effective planning of Volumes Resources (Capacity planning and staffing. Maintains customeroriented approach and focus on key deliverable areas.
Employment Type
Full Time
