Assistant Manager - Quality Healthcare
Assistant Manager - Quality Healthcare
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1 Vacancy
Job Description
JOB TITLE: Assistant Manager Quality
CAMPAIGN: Healthcare
SALARY OFFER: 45K60K range
WORK SETUP: Onsite
LOCATION: Philippines Bridgetowne Quezon City
QUALIFICATIONS:
Work experience 4yrs to 5 yrs
Experience in Quality as a Lead or Supervisor 2 yrs to 2.5 yrs
Lean Six sigma Yellow/Green belt certified OR good understanding of Lean Six sigma concepts RCA / QC tools & mechanisms
Excellent Communication skills written & verbal
Working knowledge of Excel & PowerPoint
Should have analytical bent of mind
Strong work ethic with a willtowin attitude demonstrates personal excellence lives the growth mindset
JOB DESCRIPTION:
Deliver NextGen Shared Services Quality Organization by consistently Raisingthebar on servicedelivery standards & enable lowrisk & zerosurprises BAU
Drive & conduct audit compliance robust root cause remediation plans ensuring adherence to contractually binding audit targets
Deliver sampling and stratification strategy based on Compliance checks Financial processes (volume & Value mix) Errors Customer priorities & Agent performance
Ensure continued calibration to the quality framework
Responsible for driving performance to meet all Quality metrics including SLA baselining predictive SLA monitoring & reporting
Facilitate Kaizen initiatives within the team
Accountable for customer complaint resolution process
Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook
Responsible for timely & accurate reporting updates and business insights
Foster a spirit of continuous learning & collaboration across teams career development coaching & mentoring
Qualified Candidates should send CV to
JOB TITLE: Assistant Manager Quality
CAMPAIGN: Healthcare
SALARY OFFER: 45K60K range
WORK SETUP: Onsite
LOCATION: Philippines Bridgetowne Quezon City
QUALIFICATIONS:
Work experience 4yrs to 5 yrs
Experience in Quality as a Lead or Supervisor 2 yrs to 2.5 yrs
Lean Six sigma Yellow/Green belt certified OR good understanding of Lean Six sigma concepts RCA / QC tools & mechanisms
Excellent Communication skills written & verbal
Working knowledge of Excel & PowerPoint
Should have analytical bent of mind
Strong work ethic with a willtowin attitude demonstrates personal excellence lives the growth mindset
JOB DESCRIPTION:
Deliver NextGen Shared Services Quality Organization by consistently Raisingthebar on servicedelivery standards & enable lowrisk & zerosurprises BAU
Drive & conduct audit compliance robust root cause remediation plans ensuring adherence to contractually binding audit targets
Deliver sampling and stratification strategy based on Compliance checks Financial processes (volume & Value mix) Errors Customer priorities & Agent performance
Ensure continued calibration to the quality framework
Responsible for driving performance to meet all Quality metrics including SLA baselining predictive SLA monitoring & reporting
Facilitate Kaizen initiatives within the team
Accountable for customer complaint resolution process
Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook
Responsible for timely & accurate reporting updates and business insights
Foster a spirit of continuous learning & collaboration across teams career development coaching & mentoring
Employment Type
Full Time
