Glassbox Administrator
Glassbox Administrator
Posted on :
14-02-2025
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1 Vacancy
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Job Description
NAVA Software solutions is looking for a Glassbox Administrator
Details:
Session Replay/Glassbox Administrator
Duration: 12 months
Location: Concord CA 3x a week
In this role you will:
- Administer and maintain the session replay platform including software installation configuration upgrades and ongoing patch management.
- Manage user access entitlements and permissions ensuring proper rolebased access control (RBAC) for diverse teams.
- Serve as the primary liaison with session replay platform vendors handling escalations contractual obligations and servicelevel agreements (SLAs).
- Track and coordinate vendor releases/patches ensuring compatibility and timely deployment in the organizations environment.
- Onboard and perform validation of new applications URLs and native app features.
- Collaborate with development teams to integrate or update session replay SDK and JavaScript tags across our iOS Android and web applications.
- Configure and review data capture rules (e.g masking event tracking) while adhering to privacy and compliance requirements.
- Monitor system performance and data quality proactively identifying and addressing bottlenecks or anomalies.
- Manage incident and enhancement tickets related to the session replay platform ensuring timely resolution and communication to stakeholders.
- Build and maintain dashboards reports and visualizations to provide actionable insights into customer journeys and user behaviors.
- Perform deepdive analyses to uncover patterns and identify opportunities for improving digital user experiences.
- Present findings and recommendations to stakeholders translating complex data into clear actionable strategies.
- Work crossfunctionally with product owners developers QA analytics and UX teams to align on data capture requirements and ensure tool compatibility.
- Troubleshoot analyze and resolve technical issues in collaboration with development QA and support teams.
- Provide training and support to internal teams on session replay capabilities including how to best leverage analytics to optimize digital assets.
- Maintain internal documentation and training materials
- Advocate for session replay insights throughout the enterprise evangelizing datadriven decisionmaking.
Required Qualifications:
- 8 years of Software Engineering experience experience integrating and implementing session replay tools such as Glassbox across web and mobile applications
- 7 years of experience in capturing and analyzing user interactions to identify pain points and optimize the customer journey.
- 7 years of experience in creating custom reports funnels and leveraging data to provide actionable insights for business decisions.
- 5 years of experience in debugging and performing root cause analysis to address production issues.
- 3 years of experience using traditional digital analytics tools (e.g. Adobe Analytics Google Analytics Medallia etc) with the ability to integrate and crossreference insights
- Familiarity with agile methodologies and ticketing systems (e.g. Jira) for tracking issues and enhancements.
Desired Qualifications:
- Bachelors degree in Computer Science Information Systems or a related field
- 5 years of experience in collaborating with vendors to address toolspecific issues and implement necessary changes.
- 5 years of experience managing vendor relationships contracts and ongoing platform support.
- Experience in creating Grafana dashboards and alerts for realtime monitoring and reporting.
- Strong understanding of web server architecture JavaScript and frontend technologies; ability to work with mobile SDKs (iOS/Android).
- Excellent written and verbal communication skills with the ability to translate technical details into business insights for stakeholders.
- Technical understanding of working with tag management tools like Tealium for session replay and analytics tool integration.
Employment Type
Full Time
Key Skills
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