Tour Coordinator - Reservations - Seasonal March 1 2025 to October 31 2025
Tour Coordinator - Reservations - Seasonal March 1 2025 to October 31 2025
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Job Description
What you will be doing:
Reporting to the Front Office Manager this role supports the Director of Tour & Travel and their Sales Coordinator in all aspects of the Tour & Travel functions:
FIT Bookings
- Manage all FIT space inquiries by monitoring block space allotments and available inventory while keeping the stopsell calendar up to date.
- Input FIT reservations and cancellations in Property Manager.
- Maintain strong customer relationships with Tour Operators who book FITs via email.
- Organize and file all FIT requests and correspondence; collaborate with the Accounting Department for billing and prepayment processing.
- Book FIT meals and coordinate with the Food & Beverage team.
- Complete the daily tour task list including but not limited to tracking outstanding FIT payments arrivals report and detailed business block updates.
Tour Group Operations
- Create group masters set up billing correctly and input all rooming lists into Property Manager.
- Manage group block space and respond to Tour Operator allotment requests.
- Prepare Tour Resumes and collaborate with Tour GSA Bell Desk Arc Accounting Catering and IRD.
- Generate BEO requests for the Catering team.
- Collect feedback from the Tour GSA and relevant departments and relay information to the Sales team.
- Review Tour Operator pace reports and adjust holding blocks accordingly.
General
- Participate in FAM events as required.
- Complete daily Reservation Agent tasks as needed.
- Arrange welcome cards/amenities as required and coordinate with IRD.
- Provide professional exceptional service to guests and clients always striving to exceed expectations.
- Complete other tasks assigned by the hotel leadership team.
Qualifications :
- Previous Front Office experience is essential ideally as a Tour Guest Service Agent.
- Computer proficiency is required; working knowledge of Microsoft Office and Opera Cloud Property Manager is an asset.
- Excellent communication interpersonal and organizational skills are a must.
- Detailoriented accurate and efficient.
- Ability to coordinate effectively with hotel departments to ensure smooth operations.
- Ability to work well under pressure handle fluctuating work volumes and prioritize tasks effectively.
Additional Information :
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit
Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
