Reception Agent
Reception Agent
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Job Description
We are seeking a friendly and professional Reception Agent to join our team in Mackay Australia. As the first point of contact for our guests you will play a crucial role in creating memorable experiences and ensuring smooth operations at our establishment.
- Greet and welcome guests with a warm professional demeanor
- Efficiently manage checkin and checkout processes ensuring accuracy and attention to detail
- Handle guest inquiries and requests promptly and courteously
- Process payments and manage daily financial transactions
- Coordinate with other departments to fulfill guest needs and resolve any issues
- Maintain a clean and organized reception area
- Provide information about hotel amenities local attractions and services
- Manage reservations and room assignments
- Assist with administrative tasks and report generation as needed
- Ensure compliance with all safety and security procedures
Qualifications :
- Exceptional customer service skills with a friendly and enthusiastic attitude
- Strong communication abilities in English; additional languages are a plus
- Previous experience in hospitality or customer service roles is preferred
- Proficiency in hotel management software such as Opera (prior experience is an asset)
- Excellent multitasking and organizational skills
- Ability to remain calm and efficient in highpressure situations
- Strong problemsolving skills and attention to detail
- Basic computer proficiency including Microsoft Office suite
- Flexibility to work various shifts including weekends and holidays
- High school diploma or equivalent; higher education in hospitality is a plus
Additional Information :
Experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
