HR Associate

This exciting role is an important part of our Experian HR team!

You will have an important role in delivering an excellent experience to our employees and managers providing advice on HR policies procedures and fulfilling requests.

If you are passionate about creating a great employee experience this role is for YOU! We can offer you interesting career paths as an HR Generalist HR Analyst and HR Service roles. As we grow you can build and grow your career with us.

What youll be doing

• You will be the first point of contact for employees where selfservice is either unavailable or where the query cannot be resolved through selfservice channels available. You will provide answers to frequent questions related to e.g. HR policies processes and executes transactions unavailable through self service. Complex queries may need to be escalated to specialists.
• Complete requests from employees creating written documents to meet regional laws or compliance.
• Be part of the team in planning and directing the establishment and administration of HR Shared Services in recruitment staff processes employee records and organizational change help develop appropriate processes.
• Follow process mapping and ensure standard practices are implemented.
• Provide regional support to the HR Departments and be involve in developing processes which facilitate the quality of administration.
• Meet defined service level agreement metrics for providing accurate and timely services.
• Provide services in different functions areas of HRSS in meeting our needs and that of its stakeholders; ensure that HRSS meets customer requirements.
• Document inquiries through ticketing and case management solution
• Use data insights to monitor effectiveness of service delivery and to improve the employee experience.
• Identify service issues proposing improvements and leading the implementation of changes.

Qualifications :

What we are looking for:

• 2 years of work experience in HR related roles
• Passionate and proud of delivering a great customer experience delighting our employees and manages
• Experience in a HR Shared Services Delivery Center environment would be an added advantage
• Good command of the English Language
• Knowledge of Oracle an added advantage Systematic with the ability to initiate process improvements and challenge current practices and bring the necessary support to its partners

Additional Information :

This is a permanent remote homebased role in Costa Rica. No relocation available.

Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

#LIML2 #LIRemote

Remote Work :

Yes

Employment Type :

Fulltime