IT Support Specialist

Role: IT Support Specialist

Location: 100% onsite (221 W 6^th St Austin TX 78701 United States)

Duration: 9 Months

JOB ID: PTI1242515

Pay Rate: $32.00/hour on W2

Bill Rate: $48.00/hour on W2

Internal Notes:

REOPEN! Urgent backfill needed to have worker in seat immediately. Team is significantly short handed and needs qualified candidates who are available immediately to be onsite in the downtown Austin Office daily.

Job Brief:

Were looking for an IT Support Specialist to provide worldclass service to our colleagues across all Procore locations. In this role youll drive employee productivity by equipping and supporting our companys technology and IT Operations. As an integral member of the IT team youll resolve issues answer questions provide laptop support provision new computers and assist with companywide IT initiatives.

Successful candidates are eager to learn share knowledge self manage and execute on our incident handling processes to keep our IT services running optimally for our users. Solid technical analytical and troubleshooting skills are required to thrive in our hypergrowth SaaS environment.

This position is based in our Austin Texas office. Were looking for someone to join our team immediately.

Responsibilities:

What youll do:

• Understands all aspects of end user support and technical/functional capabilities.
• Manages tasks and projects in a fastpaced operations environment driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
• Manages own queue of tickets according to SLAs and agreed procedures.
• Perform tasks related to the daytoday operations of several large implemented enterprise business systems including operation training troubleshooting diagnosing and supporting these systems (Google Workplace Windows Mac OS Slack etc.).
• Supports office AV events by providing and supporting technical solutions.
• Actively transfers knowledge throughout the organization participates in knowledge sharing projects to develop best practices conducts technology/application deep dive sessions and mentors junior staff and new hires.
• Fully supports compliance requirements such as MDM enrollments physical hardware handling procedures and ensuring work is documented by tickets.
• Continuously strives to improve our service offering for end users assisting with improvement and education in a specialized focus area that shifts quarterly.
• Increase personal technical knowledge through development time focusing on system features and identifying opportunities to add value to the business.

Requirements:

What were looking for:

• Minimum of 3 years experience in an IT support role.
• Experience with managing incidents requests and problems according to an ITIL/ITSM framework.
• Demonstrated experience supporting devices and peripherals running on Windows OSX Android and iOS.
• Handson experience with IT systems such as Active Directory Okta Google Workspace Zoom Slack and related technologies with an understanding of computer networks (LAN/WAN/wireless/VPN).
• Strong customer service attitude and a genuine desire to help others.
• The ability to collaborate cross departmentally to help identify trends and areas of potential improvement in IT services offered to the business.
• Strong attention to detail and a high degree of selfmotivation and task management skills.
• Associates or Bachelors Degree in Computer Science MIS IT or related discipline or equivalent experience.
• Thoughtful communicator with excellent verbal and written communication skills.
• Must be able to lift at least 25 lbs and read a 24 monitor at a resolution of 1920x1080.

Must Haves:

• Minimum of 3 years experience in an IT support role within a corporate environment (onsite).
• Handson experience with IT systems such as Active Directory Okta Google Workspace Zoom Slack
• Associates or Bachelors Degree in Computer Science MIS IT is highly preferred.
• Thoughtful communicator with excellent verbal and written communication skills.
• Must be onsite in Austin TX office Monday Friday (no exceptions)