Hotel Receptionist Female
Hotel Receptionist Female
Posted on :
13-02-2025
Employer Active
1 Vacancy
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Job Description
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hotel receptionists job is to welcome guests manage their reservations and provide information about the hotel and local area. They are the first point of contact for guests so they are responsible for creating a good first impression and ensuring a positive experience.
Responsibilities
Checkin and checkout: Assign rooms and suites to guests and process checkin and checkout
Answering questions: Provide information about the hotel local area and hotel services
Managing reservations: Assist guests with reservations and provide wakeup calls
Processing payments: Handle cash credit cards debit cards and foreign currency
Managing guest requests: Help with guest requests and complaints such as room service taxi bookings and special requests
Maintaining records: Keep accurate records of guest charges such as room service payperview and spa services
Working with other departments: Work well with other hotel departments to ensure everything runs smoothly
Skills
Customer service: Be able to provide excellent customer service
Communication: Have good written and verbal communication skills
Multitasking: Be able to multitask and prioritize
Patience: Be patient and tactful even when working under pressure
IT skills: Be familiar with hotel booking and billing systems
Attention to detail: Be able to pay close attention to detail
Employment Type
Full Time
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