Sr Desktop Support Tech
Sr Desktop Support Tech
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Job Description
Role: Sr Desktop Support Tech 100% ON SITE (757508)
Location: 600 E. Main St. Richmond VA
Duration: 12 months contract
Sr Desktop Support Tech. Both Phone and In PERSON Interviews will be conducted.
Per Mgr: Interviews will be a combination of PHONE or Virtual (initially) then a FOLLOW UP IN PERSON Interview will be conducted if there is interest. Since this role is 100% on site NO OFFER will be extended until the inperson interview is completed. Pls make sure your candidate aware of this.
ABOUT THE ROLE:
Virginia Tax seeks qualified resource to be responsible for:
- Responding to queries on the phone via email in person or through remote access.
- Offering technical assistance on the delivery configuration set up maintenance and troubleshooting of computer systems hardware and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Troubleshooting VPN Networking and ISP problems.
Strong working knowledge of computer systems hardware and software including drivers and bios
Required
6
Years
Excellent problemsolving analytical and teamworking skills
Required
4
Years
Excellent communication and interpersonal skills.
Required
4
Years
demonstrated ability to obtain feedback from customers to improve training methods.
Required
4
Years
Writing and editing training manuals.
Required
4
Years
Running reports and analyzing common complaints and problems.
Required
4
Years
An openness to learning new technologies.
Required
2
Years
An openness to learning new technologies.
Required
4
Years
Thanks and Regards
Vinay Kumar
Technical Recruiter
1601 N Harrison Ave STE # 2B Pierre SD 57501
Certified Minority Business Enterprise (MBE)
An EVerify Company
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Employment Type
Full Time
