Service Desk Agent - German - Timisoara
Service Desk Agent - German - Timisoara
Posted on :
12-02-2025
Employer Active
1 Vacancy
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Job Description
Position: Service Desk Agent
Location: Timisoara Romania
Work model: Hybrid (following successful completion of training period 3 months)
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Monitor and resolve system and application issues in a timely manner.
- Provide support during rotating shifts through various channels including phone email and chat.
- Perform basic troubleshooting and fault isolation to identify issues.
- Follow established procedures for routine system maintenance and updates.
- Assist with resolving user inquiries and help deskrelated concerns.
- Collaborate with higherlevel support teams for issue escalations and resolutions.
- Track and analyze help desk performance metrics.
- Troubleshoot and resolve basic operating systemrelated issues.
- Configure and manage applications as well as handle networkrelated concerns.
- Work closely with senior support teams for escalations and complex issues.
REQUIREMENTS:
- Fluent in German (C1 minimum) with strong proficiency in both written and spoken communication as well as English (B2) fluency.
- Ability to understand and meet customer needs while aligning with business objectives.
- Strong problem analysis skills with the ability to break down and organize complex situations.
- Proficiency in MS Office Suite and basic understanding of network concepts.
- High attention to detail and accuracy.
- Strong problemsolving and critical thinking abilities.
- Ability to address diverse stakeholder needs and negotiate effective solutions.
- Collaborative and teamoriented approach to achieving goals.
- A technical background is preferred particularly in fields like telecommunications.
- 02 years of experience in customer support or service roles.
- Familiarity with network management tools (e.g. NMS OSS) is a plus.
- Comfortable working in fastpaced customerfacing environments.
- Quick to learn new technologies and adapt to evolving tools and systems.
OFFER:
- Working schedule: Hybrid Monday to Friday 9AM 5:30PM
- Dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential
- Warm team atmosphere and fun team events
- Meal allowance and transportation reimbursement
- Vacation bonus and fitness/wellness reimbursement
- Gift vouchers for Christmas and Easter
- Private health insurance.
Employment Type
Full Time
Key Skills
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