Customer Services
Customer Services
Posted on :
11-02-2025
Employer Active
1 Vacancy
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Job Description
Job Description:
1 Respond to customer queries concerns complaints received on phone calls email whatsapp messages and social media. Close the conversation with an appropriate solution within a timely manner.
2 Create & manage exchange queries within the set timeline. Work on reducing returns by converting them into exchanges for alternate size or product. 3 Handle payments and refunds.
4 Answering consumer phone inquiries and directing them to the appropriate department for further effective query resolution
5 Call and interact with abandoned cart customers to convert them into orders on our website.
6 Postservice sales call Call the customer after the order has been delivered. Find out how people felt about the product. Encourage customers to leave reviews on our website and Google.
7 Coordinate with cross departments whenever required.
8 NDR Coordinate closely with the logistics team & customers on calls emails and messages and get the nondelivered products delivered to the customers within the timeline.
9 Keep a track of dispatched orders and make sure the orders are delivered within the timeline.
10 Good team player and quick learner.
11 MIS & Reporting
Requirements
Type: Fulltime Onsite Experience: 25 Years of Experience
No. of working days: 6 Days Hybrid (MondayFriday WFO Saturday WFH)
Working Hours: 10:00am 7pm
Interview Procedure: Virtual and Face to face First will be HR Round (Virtual) Second will be Final Round (Face to Face)
Gender Preference: Considering both but high preference will be given to women
1 - Respond to customer queries, concerns, complaints received on phone calls, email, whatsapp messages, and social media. Close the conversation with appropriate solution within timely manner. 2 - Create & manage exchange queries within the set timeline. Work on reducing returns by converting them into exchanges for alternate size or product. 3 - Handle payments and refunds. 4 - answering consumer phone inquiries and directing them to the appropriate department for further effective query resolution 5 - Call and interact with abandoned cart customers to convert them into orders on our website. 6 - Post-service sales call Call the customer after the order has been delivered. Find out how people felt about the product. Encourage customers to leave reviews on our website and Google. 7 - Co-ordinate with cross departments whenever required. 8 - NDR - Co-ordinate closely with the logistics team & customers on calls, emails and messages and get the non-delivered products, delivered to the customers within the timeline. 9 - Keep a track of dispatched orders and make sure the orders are delivered within the timeline. 10 - Good team player and quick learner. 11 - MIS & Reporting
Education
Education: Graduation in any discipline.
Employment Type
Full Time
Key Skills
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