IT Support Engineer
IT Support Engineer
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Job Description
We are looking for an IT specialist to join the team of our client supporting IT operations in the EMEA region. This role offers the opportunity to work in a dynamic environment utilizing the latest technologies and collaborating with a global IT team. It is an excellent chance to develop technical skills and gain experience in an international organization.
Key Responsibilities
- Hardware and system support diagnosing and resolving issues repairing equipment installation and configuration.
- Manage IT tickets monitor and handle ticket queues.
- User support troubleshooting issues with computers monitors peripheral devices and communication systems (including voice solutions).
- Multimedia event support setting up and managing video conferences online meetings and AV equipment.
- IT infrastructure support basic network diagnostics and collaboration with other IT teams to resolve complex issues.
- Hardware lifecycle management inventory management handling equipment returns from departing employees and disposal by company policy.
- Disaster recovery testing participating in testing and providing technical support during critical system recovery.
- Identifying and implementing improvements automating processes and optimizing IT support procedures.
Requirements
- Fluent English (spoken and written).
- Proficiency in Windows OS and Microsoft Office.
- Experience in IT support (helpdesk service desk user support).
- Ability to troubleshoot hardware issues and know basic hardware and network diagnostics.
- Experience in managing video conferences and communication systems.
- Ability to work under pressure and prioritize tasks effectively.
- Strong interpersonal skills and a customeroriented approach.
- Attention to detail and ability to work in an international team.
This role offers the opportunity to work for our client in an innovative IT environment where skill development and collaboration with technology experts are key aspects of the job.
Employment Type
Full Time
