Housekeeping Runner

Roles and responsibilities

• Report to shift on time in issued uniform in a neat, clean and tidy appearance at all times.
• Maintain excellent personal appearance and hygiene according to grooming standard.
• Attend daily briefing.
• Attend to training session when required.
• Greet guests and address them by name at all times when applicable
• Propose help to guest whenever applicable
• Deliver item to guest in a timely manner and according to standard set.
• Sign in and out master keys & devices daily, responsible for safe keeping of both
• Report maintenance issues found in work areas & escalate request when repairs are delayed.
• Receive, transfer & store all goods to designated storage area.
• Ensure cleanliness & tidiness of all storage areas are in strict compliance of hygiene & health &
• safety regulation
• May be requested to assist in cleaning tasks such as vacuuming, dusting, sweeping etc.
• Deliver and set up stores according to service established standards
• Keep accurate & clear records of all incoming & outgoing items including OS&E items,
• cleaning suppliers, machineries & minibar items to ensure accurate inventory, escalate
• discrepancy to Supervisor if any
• Collect goods from floor store rooms to pick-up station, or pantries
• Restock pantries with amenities & linens according to set up standard
• Delivery goods, supplies to designated floor store rooms after restocking is completed
• Conduct weekly / monthly inventory for all store room items, ensure clear & accurate record is maintained at all time
• Notify supervisor of any low stock items
• Raise requisition for consumable items
• Escalate par level needs of all consumable items to higher management.
• Ensure all machineries returned are cleaned & in good condition
• Ensure all tools & equipment used are properly cleaned & stored at end of shift
• Hand in and properly tag non-valuable lost and found items in Housekeeping Office. Report to
• Supervisor for any valuable items found immediately.
• Follow departmental policies & procedures and service standards
• Adhere to Company policies & procedures and comply with Code of Conduct
• Follow all Fire – Life – Health & Safety - Security policies and strive for constant improvement to avoid health and safety hazards.
• Participate in the company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible. (Sustainability).
• Perform any other duties and responsibilities as assigned by Supervisor / Assistant Executive, Housekeeper- Rooms / Executive Housekeeper- Rooms.

Desired candidate profile

Secondary school graduated or above
Required Experience
Previous Housekeeping storeroom experience is preferred.
Required Knowledge
Basic mathematic skills, knowledge of Excel & computer skills
Deliver clean linens, towels, and amenities to guest rooms and other hotel areas as directed by housekeeping staff.
Assist housekeeping team in maintaining cleanliness and organization of linen closets and storage areas.
Transport cleaning equipment and supplies to designated areas throughout the hotel.
Assist in removing used linens, towels, and trash from guest rooms and public areas.
Support housekeeping team members with general cleaning and organizational tasks when needed.
Maintain a clean and organized supply cart or storage area to ensure efficient work processes.
Ensure proper handling and transportation of delicate items (e.g., glassware, towels, etc.).
Respond to requests from the housekeeping department for any additional materials or supplies.
Report any maintenance issues or damaged items to the housekeeping supervisor or maintenance team.
Assist in replenishing guest supplies, such as toiletries, upon request.
Follow all safety protocols and procedures while handling equipment and supplies.