Events Manager

Roles and responsibilities

Raffles & Fairmont Doha are seeking an experienced and detail-oriented Groups & Events Manager to oversee the planning, coordination, and execution of group bookings, meetings, and luxury events. The ideal candidate will be responsible for delivering exceptional experiences, ensuring seamless operations, and maximizing revenue opportunities while upholding the brand’s luxury standards.

Key Responsibilities:Qualifications

• Group & Event Sales & Coordination
• Handle all group inquiries, prepare proposals, and convert leads into confirmed bookings.
• Develop customized event packages, ensuring alignment with client needs and brand standards.
• Work closely with corporate clients, wedding planners, and event organizers to create bespoke experiences.
• Conduct site inspections and presentations to showcase the hotel’s event venues and services.
• Event Planning & Execution
• Serve as the main point of contact for clients from initial inquiry to post-event follow-up.
• Coordinate with internal departments (F&B, Banquets, Culinary, Housekeeping, AV, and Front Office) to ensure flawless event execution.
• Oversee event logistics, room block management, VIP arrangements, and special requests.
• Ensure all events reflect the luxury and exclusivity of Raffles & Fairmont Doha.
• Revenue & Business Development
• Develop and implement strategies to maximize revenue from group bookings, MICE (Meetings, Incentives, Conferences, and Exhibitions), and social events.
• Work with the Sales & Marketing teams to identify new business opportunities and partnerships.
• Negotiate contracts, pricing, and terms while maintaining brand positioning and profitability.
• Client Relationship Management
• Build and maintain strong relationships with corporate clients, event agencies, luxury wedding planners, and VIP guests.
• Ensure a personalized and high-touch service approach to enhance guest satisfaction and loyalty.
• Handle client feedback and resolve any concerns with professionalism and efficiency.

Desired candidate profile

Bachelor’s degree in Hospitality Management, Business, or a related field.
3+ years of experience in event planning, group sales, or MICE within luxury hospitality.
Strong knowledge of event logistics, banquet operations, and revenue management principles.
Excellent communication, negotiation, and presentation skills.
Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
Proficiency in event management software (Opera, Delphi, Cvent) and MS Office.
Ability to work flexible hours, including evenings and weekends as required.
Previous experience in a luxury hotel or resort is highly preferred.
Reporting & Administration
Prepare detailed event function sheets (BEOs) and ensure timely communication with relevant departments.
Track event performance, revenue, and client feedback to optimize future offerings.
Stay updated on industry trends and competitor activities to maintain a competitive edge.