IVR Testing- 4 Years
IVR Testing- 4 Years
Posted on :
08-02-2025
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1 Vacancy
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Job Description
- 6 years of experience of IVR testing.
- Must have knowledge in manual testing & Strong knowledge of software QA methodologies tools and processes in writing clear concise and precise test cases and executing them.
- Document test cases
- Perform and document risk analysis.
- Research and analyse product features being tested.
- Create detailed comprehensive and wellstructured test plans and test cases
- Access and analyse requirements using IVR callflow diagrams.
- Should have experience of IVR testing and banking domain knowledge.
- End To End IVR testing experience will be beneficial from call dialling in IVR till call transfer to an agent.
- Added advantage if candidate have experience in testing Voice Biometrics and Speech / Conversational IVR s.
- Basics about Agent Toolbar Testing
- Hands on experience on functional and nonfunctional testing
- High level understanding of Genesys platform.
- Knowledge of Cyara tool for test automation Hammer tool for performance testing
- Should have prior experience of managing / working with global team
- Maintain an agile mindset by adopting the practices and processes identified as being required for our domain leveraging agile delivery methods.
Employment Type
Full Time
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