Job Opportunity Real-Time Analyst - Join Our Team in Barcelona
Job Opportunity Real-Time Analyst - Join Our Team in Barcelona
Posted on :
06-02-2025
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Are you passionate about optimizing call center operations in a dynamic and fastpaced environment Were looking for a RealTime Analyst to join our growing team in Barcelona!
Key Responsibilities:
- Monitor and analyze realtime call center operations to ensure optimal staffing levels and service targets are met.
- Adjust schedules in realtime based on call volume agent availability and other key factors.
- Track and report on vital performance metrics including service levels occupancy and adherence.
- Communicate effectively with team leaders and managers regarding performance issues and necessary scheduling adjustments.
- Support the workforce management team by preparing and analyzing realtime performance data and trends.
- Assist in the preparation of staffing projections and scheduling for future shifts.
- Recommend and implement improvements to scheduling processes and realtime management strategies.
What Were Looking For:
- Language skills: Native or fluent in English (C1 level) with excellent written and spoken communication abilities.
- Experience: Minimum of 2 years in a call center environment including at least 1 year in workforce management or a similar role.
- Technical skills: Familiarity with workforce management processes like staffing projections scheduling and service level analysis. Strong proficiency with Google Suite (Sheets Slides) and MS Office (Word Excel).
- Knowledge: Understanding of local labor laws and regulations regarding workforce management and scheduling.
- Skills: Strong problemsolving abilities sound judgment and the ability to make quick datadriven decisions related to staffing and resource allocation.
What We Offer:
- Rotating Shifts: 5 days a week (Monday Friday).
- Health Benefits: Private health insurance after the probation period.
- Team Environment: Work within a dynamic multicultural team.
- Wellness Perks: Regular fruit deliveries free drinks and employee wellness schemes including partnerships with fitness centers restaurants and beauty services.
Ready to take on a new challenge and thrive in a fastpaced rewarding environment Apply now and become a vital part of our team in Barcelona!
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
