TL Retail
TL Retail
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
- Responsible for supervising and directing all customer experience and support services activities within their functional area.
- Produce monitor and evaluate accurate and actionable daily monthly quarterly KPI reporting to manager.
- Support customer retention and the building out the store sales strategy.
- Disseminate sales and marketing information regarding products and services to appropriate team members.
- Ensures customers are promptly courteously and professionally served and their questions and problems effectively resolved.
- Execute training and maintain department and cross functional process workflows and documentation providing bestinclass customer experience satisfaction.
- Execute technical support services and ensures resolution of customer complaints in a timely professional manner.
- Responsible for execution of customer communication for distribution center changes routing changes product availability and recalls.
- Responsible for directing developing and appraising associate performance.
- Analysis of reports including process dashboard and team performance reports
- Attend business meeting as needed.
Job Requirements:
- Preferably bachelors degree in business or related field preferred or an equivalent combination of experience and training
- At least 2 years customer service supervisory experience in Retail Processes.
- Understanding and knowledge of products.
- Excellent working knowledge of computer i.e MSOffice Operating Systems Excel & Outlook management.
- Excellent verbal and written communication skills & presentation skills
- Good interpersonal & people management skills with good problemsolving approach.
- Expert knowledge of invoicing is a key requirement of this role
- Good analytical skills for MIS number crunching & reporting to internal & external customers.
- Ability to exercise managerial judgement and perform as a mentor
- Knowledge of Voice reporting systems is mandatory.
- Familiarity with order management operations Inventory Planning & supply and demand procedures
- Background in consumer/retail call management systems and/or customer relationship management preferred.
Skills/Abilities:
- Strong leadership abilities with the ability to train coach and motivate others.
- Excellent communication skills
- Strong attention to detail
- Comfortable in highly open dynamic and collaborative company culture.
- Ability to work in a fastpaced team environment.
- Demonstrated ability to problem solve and set priorities.
Employment Type
Full Time
