Senior Group Manager - FA PTP OTC Operations DBU - REF51077E
Senior Group Manager - FA PTP OTC Operations DBU - REF51077E
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Job Description
Working experience with F&A in P2P & OTC (Mandate) RTR (Good to Have)
Excellent communication skills and demonstrated client management experience with strong orientation to governance and controls.
Client interaction Excellent Client Management aiming at excellent Voice of Customer (VOC) scores and basis interaction with the client help WNS gain further business and help ramp up.
Process managementResponsible for management and coordination of overall operations SLA delivery across all processes quality and general administration for a very key client Manage conference calls/other communication with the client and build a rapport with key client contacts.
Team Management and People Development Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required Support Learning and development initiatives Coaching and counseling staff motivation retention programs. Effectively implement rewards/recognition appraisal & Incentive programs. Create crossfunctional teams to encourage team building.
Competencies/ Skill set:
Experience working in milestone and deadline driven environment
Ability to influence leadership work with people and drive towards common solutions and issue resolutions.
Experience coaching team leaders and working teams in delivering their projects.
Excellent communication and presentation skills.
Good numerical and analytical ability.
Proven business acumen
P&L accountability
Farming supporting new business initiatives.
Internal coordination with Projects and EUs to meet SLA standards.
Transitioning support.
Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations.
Large people management role and ensure talent is developed and cultivated in WNS.
Driving transformation via Consolidation/Harmonisation/Automations (incld. RPA/Power BI)
100% Work from Office
Flexibility with Shifts
Qualification : Post Graduate/MBA Qualified accountant preferred
Qualifications :
Qualified Accountant ACA/CIMA
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
