Corporate AM Lead
Corporate AM Lead
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Salary Not Disclosed
1 Vacancy
Job Description
About the Role:
We are seeking an experienced and dynamic Account Manager Lead to oversee our Corporate Account Management function for the assigned territory (countrylevel). This role is pivotal in shaping the strategic direction of corporate account management ensuring exceptional client satisfaction and driving revenue growth across key corporate accounts. As a leader you will manage and mentor a team of Account Managers while collaborating with crossfunctional teams to achieve business objectives.
Our ideal candidate is a proactive leader thrives in a fastpaced environment and is passionate about building impactful business partnerships. At foodpanda we empower you to be the best version of yourself fostering creativity and innovation.
Key Responsibilities:
- Leadership and Strategy: Lead mentor and develop a highperforming team of Account Managers to achieve individual and collective targets.
- Define and implement the overall strategy for corporate account management ensuring alignment with company objectives and market trends.
- Monitor team performance through KPIs providing actionable insights to optimise performance.
- Client Relationship Management: Cultivate and maintain relationships with toptier corporate clients acting as the primary escalation point for complex or highvalue accounts.
- Partner with clients to understand their business objectives and align our services to meet their needs.
- Ensure client satisfaction through regular engagement reviews and resolution of any issues.
- Revenue Growth and Business Development: Drive revenue growth by developing and executing strategies to increase Gross Merchandise Value (GMV) across key corporate accounts.
- Identify new opportunities to expand the customer base and upsell services to existing clients.
- Lead the planning and execution of marketing and retention campaigns in collaboration with crossfunctional teams.
- Operational Excellence: Oversee the effectiveness and ROI of campaigns and initiatives ensuring alignment with customer and business goals.
- Conduct regular business reviews and datadriven analyses to identify gaps opportunities and areas for improvement.
- Ensure timely and accurate billing and payment processes across the account portfolio.
- Innovation and Continuous Improvement: Generate and implement innovative ideas to enhance client engagement and achieve account growth.
- Drive process improvements within the Corporate Account Management function to ensure efficiency and scalability.
Qualifications :
- Bachelors degree or higher in a relevant field.
- 7 years experience in account management with at least 2 years in a leadership role or People management role.
- Proven track record of managing large account portfolios and delivering revenue growth.
- Strong analytical skills commercial awareness and the ability to think strategically and solve problems creatively.
- Excellent interpersonal and communication skills with the ability to negotiate effectively and build trust with stakeholders.
- Experience in B2B account management with knowledge of sales and key account management principles.
- Demonstrated ability to work crossfunctionally and manage complex projects.
- Good command of English; additional language proficiency is an advantage.
- Proficiency in data analysis tools and CRM systems.
Additional Information :
- A leadership role in a dynamic fastgrowing global organisation.
- A supportive and collaborative work environment that values innovation and creativity.
- Access to elearning platforms for continuous professional development.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
