Account Director

JOB OVERVIEW

Our Client is a growth marketing agency that focuses on connecting clients to its target audience by having an impact on sales. They have been in existence since 2015 and have grown to have multiple subsidiaries which include but are not limited to a performance marketing agency a creative communication agency and a marketing tech company. They are seeking to hire an Account Director who will play a pivotal role in achieving their yearly revenue target by driving client retention satisfaction and growth. This role involves leading the account management team to ensure seamless service delivery expanding relationships with key clients and identifying new opportunities for value creation.

The ideal candidate is a strategic thinker strong leader and expert relationship builder with a deep understanding of marketing solutions and business development within an agency setting.

• Develop and execute the account management strategy to achieve the agency s revenue growth targets.
  

• Build lead and inspire a highperforming account management team that aligns with our growth objectives.
  

• Partner with the leadership team to define client growth strategies and implement scalable processes to achieve them.
  

• Foster strong trusted relationships with key clients becoming a strategic advisor and partner to their business.
  

• Oversee the delivery of exceptional client experiences ensuring consistent satisfaction and alignment with client objectives.
  

• Identify and capitalize on opportunities to upsell and crosssell services that deliver added value to clients.
  

• Work closely with the business growth account management strategy and performance marketing teams to develop strategies for upselling to existing clients and securing new business.
  

• Collaborate with finance and operations to establish pricing structures contracts and OKRs that align with profitability goals.
  

• Monitor and report on revenue performance providing actionable insights to the leadership team.
  

• Recruit develop and retain top talent within the account management team.
  

• Provide regular coaching mentoring and training to foster a culture of accountability growth and innovation.
  

• Set performance expectations and establish KPIs to track team and individual success.
  

• Develop and implement best practices for account management processes workflows and tools.
  

• Collaborate with project management teams to ensure all client engagements are scoped managed and executed efficiently staying on time and within budget.
  

• Proactively address and resolve client escalations maintaining high levels of satisfaction.
  

• Collaborate with creative Head of Innovation and strategy teams to ensure client campaigns are cuttingedge and resultsdr
  

Requirements

• BSc degree in business administration marketing
  

• MSc in Marketing business development or professional certification with relevant body.
  

• CIM Certification at the highest level.
  

• Minimum 810 years of experience in account management or client services with at least 5 years in a leadership role.
  

• Proven track record of managing multimillionpound accounts and delivering significant revenue growth.
  

• Deep knowledge on performance marketing (Ads on Google Meta and Youtube).
  

• Experience in a growthfocused marketing agency or similar fastpaced environment is essential.
  

• Strong understanding of contract negotiation SOW creation and client retention strategies.
  

• Expertise with CRM platforms project management tools and performance tracking systems.
  

• Revenue Focused: Strong understanding of business development upselling crossselling contract negotiation and revenue generation.
  

• Analytical Skills: Ability to interpret data and metrics to inform decisions and demonstrate ROI.
  

• Marketing Expertise: Deep knowledge of marketing solutions including digital content and growth strategies.
  

• Empathy: Understanding team members needs challenges and motivations helps foster a positive work environment and leads to stronger collaboration.
  

• Delegation: Ability to delegate tasks effectively trusting team members while overseeing their work.
  

• Mentorship: Offering guidance and coaching to junior staff helping them develop their skills and careers.
  

• Conflict Resolution: Being able to handle conflicts whether internal (within the team) or external (with clients) with calmness and professionalism.
  

• Big Picture Focus: Ability to step back and assess the larger marketing strategy and how each piece fits together to drive growth rather than getting caught up in small tactical details.
  

• DataDriven Decision Making: Understanding the importance of data in shaping strategy and being able to leverage analytics to make informed decisions.