Restaurant Operations Manager

Roles and responsibilities

Operational Excellence:

• Take ownership of ensuring every restaurant partner reaches its peak operational performance by optimizing workflows, reducing preparation times, and enhancing service quality.
• Design and implement operational strategies that bring total restaurant preparation times (from order acceptance to handover) down to 10 minutes or less.
• Standardize best practices across restaurants to ensure consistent, efficient, and high-quality operations.

Performance Optimization:

• Use data and insights to proactively improve restaurant performance metrics, including preparation time, order accuracy, fail rate, and fulfillment rates.
• Identify operational bottlenecks and implement scalable solutions that empower restaurants to excel, even during peak demand.
• Work directly with restaurants to foster a performance-driven culture, ensuring they meet and exceed customer expectations.

Cross-Functional Collaboration:

• Partner with the Product Team to enhance restaurant-facing tools, enabling seamless and efficient operations.
• Work closely with the Logistics Team to optimize driver arrival times and handoff processes.
• Collaborate with the Customer Care Team to address customer feedback and continuously improve restaurant satisfaction rates.
• Align with the Partnership Team to set clear expectations and commitments with restaurant partners.
• Support the Compliance Team to ensure restaurants meet Snoonu’s operational and quality standards.

Technology and Innovation:

• Drive integrations with POS systems, Snoonu’s app, and website, streamlining operations and reducing manual errors
• Lead efforts to introduce self-service tools that empower restaurants to manage their operations independently.
• Leverage emerging technologies, such as AI-based demand forecasting and predictive analytics, to enhance restaurant efficiency.

Customer-Centric

• OperationsEnsure every operational improvement aligns with delivering a world-class customer experience, maintaining satisfaction levels above 95%.
• Develop processes to proactively identify and address potential issues, ensuring seamless
• Build a framework that allows restaurants to learn from mistakes and implement corrective actions quickly.

Strategic Projects and Scalability

• Lead initiatives to improve restaurant capacity during high-demand periods, ensuring scalability without compromising quality or speed.
• Pilot new operational strategies and scale successful projects across the restaurant network.
• Stay ahead of market trends to ensure Snoonu’s operations are globally competitive and innovative.

Leadership and Development:

• Build and lead a high-performing team that supports restaurant operations with a focus on continuous improvement
• Mentor and develop restaurant partners, providing them with the tools, insights, and guidance to optimize their operations.
• Foster a culture of ownership, accountability, and excellence within both the internal team and the restaurant network.

Desired candidate profile

Leadership: Strong ability to lead cross-functional teams, manage large-scale projects, and mentor teams and partners.
Tech-Savvy: Experience with POS integrations, operational tools, and leveraging analytics for decision-making.
Boldness: A hands-on leader who thrives in fast-paced environments and is unafraid to take ownership and drive results.
Data-Driven Approach: Expertise in using data and insights to optimize processes, improve performance, and enhance customer satisfaction.
Leadership & People Management:

Strong leadership skills with the ability to motivate, manage, and develop teams across all levels, from front-line staff to senior management.
Excellent staff training and team-building abilities, ensuring alignment with the restaurant’s values and customer service standards.
Ability to foster a positive and collaborative work culture, ensuring high employee retention and job satisfaction.
Operational Expertise:

Extensive experience in managing day-to-day operations of restaurants, including staff management, kitchen operations, guest services, and supply chain.
Strong understanding of cost control, inventory management, and quality control to optimize restaurant performance.
Expertise in optimizing workflows, streamlining operations, and implementing best practices to improve efficiency.
Financial Acumen:

Strong background in managing budgets, forecasting, and financial reporting, ensuring the restaurant meets financial goals and targets.
Experience in P&L management, understanding how to analyze financial statements and make data-driven decisions to improve profitability.
Ability to identify and implement cost-saving measures without compromising the quality of food and service.