Senior Specialist Technical Account Management - Crypto and iGaming
Senior Specialist Technical Account Management - Crypto and iGaming
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Job Description
Technical Account Manager Crypto & iGaming
As an Enterprise Technical Account Manager (TAM) you will be a trusted advisor and strategic partner to our key clients ensuring their success and satisfaction with our payment solutions. You will leverage your technical expertise and relationshipbuilding skills to understand their unique business needs proactively identify opportunities for optimization and deliver exceptional service. This role is critical to fostering longterm partnerships and driving client growth.
What youll be doing:
- Strategic Relationship Management: Cultivate and expand deep strategic relationships with key enterprise clients acting as their primary point of contact and trusted advisor for all technical matters.
- Customer Success: Understand our clients business needs and goals proactively identify opportunities to optimize their payment solutions and ensure successful adoption and utilization of our products.
- Technical Expertise & Problem Solving: Provide expertlevel technical guidance and troubleshooting resolving complex issues efficiently and minimizing disruption to clients payment infrastructure. This includes a deep understanding of their integrations and the interplay of our products.
- Training and Demo: Help upselling efforts with merchant demonstrations and technical training hold workshops and refreshers on our product offering to keep clients uptodate with new features and deliverables.
- Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com working closely with crossfunctional teams to ensure successful delivery within agreed timelines and specifications.
- Product & Market Insights: Gather and analyse client feedback translating it into actionable insights for our product roadmap. Stay abreast of industry trends emerging technologies and regulatory changes (e.g. PSD2 SCA) within the payments landscape sharing relevant information with clients.
- Performance Analysis & Reporting: Monitor key performance indicators (KPIs) to track client success and identify areas for improvement. Provide regular reports and insights to clients and internal stakeholders.
Qualifications :
- 2 years of experience in a technical account management solutions engineering or related clientfacing role preferably within the SaaS or FinTech industry.
- Bachelors degree in a relevant field (e.g. Computer Science Information Technology Engineering Business) or equivalent practical experience.
- Experience with data analysis and the ability to translate data into actionable insights for both clients and internal teams.
- Familiarity with Payments industry regulations and technical frameworks (3DS SCA AVS MIT)
- Proven ability to build and maintain strong client relationships with excellent communication presentation and interpersonal skills.
- Resultsoriented with a focus on exceeding client expectations and driving business growth.
Additional Information :
New York City law requires Checkout.com to include in job postings a reasonable estimated salary range for this position. However exact compensation may vary subject to several factors such as a candidates level relevant experience qualifications skills and proficiency for the role.
The information provided here is applicable to those working in the New York City office. However this role may also open to applicants from other US locations and will be advised on the relevant pay for that location.
For regular fulltime employees in New York City the estimated base salary for this role is $95000 to $110000 per year. Additionally this role is eligible to earn quarterly incentives.
Our competitive salaries are just one component of Checkout.coms total compensation package. Additional benefits include: health vision dental insurance 401k vacation and sick and safe time learning days and volunteer days.
To view more details of what you can look forward to visit our careers page:
Apply without meeting all requirements statement
If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.
We believe in equal opportunities
We work as one team. Wherever you come from. However you identify. And whichever payment method you use.
Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.
When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us.
We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.
Take a peek inside life at Checkout.com via
- Our Culture video
- Our careers page
- Our LinkedIn Life pages bit.ly/3OaoN1U
- Our Instagram
Apply without meeting all requirements statement
If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.
We believe in equal opportunities
We work as one team. Wherever you come from. However you identify. And whichever payment method you use.
Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.
When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us.
We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.
Take a peek inside life at Checkout.com via
- Our Culture video
- Our careers page
- Our LinkedIn Life pages bit.ly/3OaoN1U
- Our Instagram
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
