Travel and Tours Manager
Travel and Tours Manager
Posted on :
04-12-2024
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1 Vacancy
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Job Description
A Travel Agency based in Ibadan are looking for a Manager to oversee all staff budgets and operations of the local business unit and generate sales.
Responsibiliites
- Manage budgets
- Measure the financial performance of your staff to ensure theyre working productively and identify areas for improvement
- Oversee the recruitment development and retention of staff as well as payroll matters and staff training
- Oversee day to day operations
- Organise incentives bonus schemes and competition
- Deal with disciplinary matters and customer complaints
- Meet regularly with team leaders to give them sales figures and plan how they approach their work
- Meet company directors who advise on strategy and find out about any local issues and future trends.
- Sell travel products and tour packages providing personalised service to customers
- Both facetoface and over the phone so that they will book with you again
- Understand your customers travel needs and provide tailored holiday recommendations and advice
- Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism
- Liaise with travel partners including airlines hotels cruise liners and tour operators to
- Manage bookings and schedules often a year in advance
- Lead and motivate the sales team to achieve and exceed their sales targets and ensure company profitability providing sales reports to the head office
- Encourage team working and support members of the staff team
- Implement and review effective sales strategies to maximise profitability
- Take part in familiarisation visits to new destinations to gather information on issues and amenities of interest to consumers
- Keep up to date with the latest travel and holiday trends.
- Promote and market the business sometimes to new or niche markets
- Develop local marketing initiatives and campaigns to increase sales
- Develop relationships with customers and suppliers
- Implement alternative and innovative ideas for achieving new business
- Attend events and conferences.
Requirements
- Bachelor s degree in Business Administration Hospitality Tourism Management or a related field.
- Proven experience in the travel industry preferably in a managerial or supervisory role.
- Strong leadership and team management skills to motivate and oversee staff effectively.
- Exceptional customer service and interpersonal abilities to build relationships with clients and travel partners.
- Excellent communication skills both verbal and written for client interaction and marketing purposes.
- Proficiency in travel booking systems GDS (Global Distribution Systems) and travelrelated software.
- Strong analytical skills to monitor sales performance and financial metrics.
- Strategic thinking to develop and implement effective sales and marketing strategies.
- Passion for travel and knowledge of current industry trends.
- Highly organized with excellent attention to detail for managing bookings schedules and budgets.
- Problemsolving mindset for resolving customer complaints and operational challenges.
- Flexibility and adaptability to work in a fastpaced and dynamic environment.
- Availability to attend familiarization trips conferences and industry events.
- Willingness to work extended hours including weekends or holidays when required.
- Familiarity with sustainable tourism practices and bespoke travel solutions is an advantage.
Benefits
Competitive package plus accomodation support .
Bachelor s degree in Business Administration, Hospitality, Tourism Management, or a related field. Proven experience in the travel industry, preferably in a managerial or supervisory role. Strong leadership and team management skills to motivate and oversee staff effectively. Exceptional customer service and interpersonal abilities to build relationships with clients and travel partners. Excellent communication skills, both verbal and written, for client interaction and marketing purposes. Proficiency in travel booking systems, GDS (Global Distribution Systems), and travel-related software. Strong analytical skills to monitor sales performance and financial metrics. Strategic thinking to develop and implement effective sales and marketing strategies. Passion for travel and knowledge of current industry trends. Highly organized with excellent attention to detail for managing bookings, schedules, and budgets. Problem-solving mindset for resolving customer complaints and operational challenges. Flexibility and adaptability to work in a fast-paced and dynamic environment. Availability to attend familiarization trips, conferences, and industry events. Willingness to work extended hours, including weekends or holidays, when required. Familiarity with sustainable tourism practices and bespoke travel solutions is an advantage.
Employment Type
Full Time
Key Skills
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