Call Center Agent - Acuative MEMiddle East Jobs
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Salary Not Disclosed
1 Vacancy
Job Description
- Interact with customers over the phone email or online technology.
- Ensure prompt accurate and courteous responses to customers requests received either telephonically or electronically.
- Provide required information to a customer inquiry.
- Receive accurate data input when logging and updating a task into Call Center System.
- Receive and escalate customer complaints.
- Conduct customer surveys.
- Escalate complaints when needed.
- Provide a seamless service and process between the Call Center system and individual operations.
- Provide accurate and uptodate information to end users.
Competencies
Clear and Effective Communication skills (written and oral) in English and Arabic.
- Provide a high level of customer service to the client and site personnel.
- Accuracy and attention to detail.
- Customer focused.
- Ability to work independently and in an effective manner.
- Proficiency in Microsoft Office applications.
- Knowledge of CAFM systems such as Maximo and SAP.
- Knowledge of call center solutions including IVR technology.
- Able to work in shifts (24/7 operation).
High School Diploma or equivalent.
Experience
Minimum 3 years of relevant experience in Call Center / Call Center Customer Care
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Employment Type
Full Time
