Zone Service Leader Japan

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Cytiva one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines new medicines and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us working on challenges that truly matter with people that care for each other our customers and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Equipment Service Zone Service Leader Japan is responsible for accountable for the overall financial and operational performance of the Zone including Revenue Operating Profit growth targets. This position reports to the Equipment Service APAC GM and is part of the Equipment Service Global Organization. This role will be located in Tokyo Japan working remotely to cover entire country of Japan.

What you will do:

• Responsible for managing your Regional Zone resources to deliver best in class customer satisfaction and Service Operational effectiveness
• Own operational processes and service delivery within your region managing a range of Key Process Indicators including but not limited to : Customer DownTime PM completion First Time Fix Customer Satisfaction Applied time FE utilization.
• Cultivate a culture of integrity and transparency ensuring robust Field Engineer coverage and contingency planning. Uphold the highest standards of technical excellence and compliance across all field operations.
• Build & leverage relationship with internal stakeholders to enhance business performance and customer experience cooperate closely with commercial functions to understand sales funnel for equipment in order to ensure proactive service planning
• Promote a safe working environment and ensure compliance with applicable EHS policies and procedures

Who you are :

• Bachelors or Masters degree in Life Sciences Chemistry or related field.
• Strong leadership experience in Sales Service or other customer facing roles experience in technical and/or application support.
• Proven ability to lead geographically dispersed teams in a matrixed multicultural environment.
• Strategic thinker with strong operational execution and data-driven decision-making skills.
• Excellent communication stakeholder management and change leadership capabilities.
• Strong commercial acumen with deal leadership experience
• Working knowledge and application of Danaher Business System (DBS) principles
• Fluent in Japanese is a MUST ; Fluent in English a plus.

Travel Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel across Japan / APAC Regions

Cytivaa Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits atDanaher Benefits Info.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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