Troubleshooter

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概要
本ポジションはGCBGISTRに関する世界各地のトラブル案件に対応し原因特定から解決策の提示現場復旧まで一連の業務を主導します顧客との窓口として課題を迅速に把握し技術的商務的観点から最適な対応を行います

主な職務内容
顧客からの問い合わせを起点に暫定復旧の現場作業完了まで業務遂行を一貫して行う主な不具合内容ガスや油漏れフラッシュオーバー破損固渋等
顧客からの問い合わせ回答必要ドキュメントを作成
必要な専門分野のメンバーでプロジェクトチームを編成し各メンバーが計画通りにタスクを完了できるよう管理し主導する
プロジェクトのマイルストーンを定義し期限内に製品復旧を実現
Root Cause AnalysisRCAを主導し恒久対策の立案実行を推進する

逸脱発生時には迅速に是正措置を実施し計画復旧を推進
顧客の第一窓口として積極的明確なコミュニケーションにより顧客満足を確保
製品リスク低減に向けた変更管理対策展開を実施
定期的なプロジェクト報告を行い改善可能性があればチームと共有

応募要件

必須

顧客対応を伴うトラブルシューティングの経験があり不具合対応を進めるためのチーム運営スキル
顧客や社内外の関係者と信頼関係を構築しトラブル解決を推進できる優れたコミュニケーション能力

電気や機械系の学位または電気や機械系の業務経験5年以上

歓迎

GCBGISTRに関する一般知識一部専門知識がある方

プロジェクトマネジメント資格所持もしくは業務経験により相応のスキルがある方

The opportunity

Hitachi Energy Service is a trusted lifecycle partner providing customers with secure sustainable and innovative service solutions globally.
Our Service offerings empower customers & partners to holistically manage the asset lifecyclefrom start-of-life (e.g. Install & Commission) through services designed to strengthen operational-life (e.g. Upgrade Repair & Extend) to end-of-life activities (e.g. Replace & Decommission).

How youll make an impact

1. You will manage the entire workflow from the initial customer inquiry through to the completion of on-site work for temporary restoration. Main types of issues include gas or oil leaks flashovers damage seizure/sticking etc.

2. You will respond to customer inquiries and prepare the necessary documentation.

3. You will form a project team with members from the required areas of expertise and lead and manage the team to ensure each member completes their tasks according to plan.

4. You will define project milestones and achieve product restoration within the required timeline.

5. You will lead Root Cause Analysis (RCA) and drive the planning and implementation of permanent countermeasures.

6. In the event of any deviation you will promptly implement corrective actions and drive recovery in line with the plan.

will act as the primary point of contact for customers and ensure customer satisfaction through proactive and clear communication.

8. You will implement change management and countermeasure deployment to reduce product risks.

9. You will provide regular project reports and share potential improvement opportunities with the team.

10. You will be responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.

11. Living Hitachi Energys core values of safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

1. Experience in troubleshooting involving customer communication with team management skills to drive issue resolution.

2. Excellent communication skills to build trusted relationships with customers and internal/external stakeholders and to lead troubleshooting activities toward resolution.

3. Degree in electrical or mechanical engineering or at least 5 years of work experience in an electrical or mechanical field.

4. General knowledge and some specialized knowledge of GCB GIS and TR.

5. Project management certification or equivalent project management skills gained through practical work experience.

More about us
Working Conditions and benefits:
Working hours: 900-1730 (1hr break). Flex time is applicable.
Hybrid working style applicable.

Benefits:
1. Employment insurance industrial injury insurance health insurance pension insurance
2. Paid leave
3. Bereavement leave
4. Wedding leave
5. Maternity leave
6. Spousal maternity leave
7. Parental leave
8. Nursing care leave

Are you ready for an exciting new challenge Does the above description sound like you Welcome to applOur selection process is continuous and the position may be closed before the advertisement expires. So if you are interested dont delay apply today! All other questions can be directed to Talent Acquisition Partner: Yini Cai LinkedIn -

and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process Hitachi Energy uses digital and automated tools including Al-supported solutions to assist with activities such as application screening job matching and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachis Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process Hitachi Energy conducts pre-employment background checks that may include verification of employment history education criminal records and other relevant information in accordance with applicable laws.

For certain rolesparticularly those involving access to sensitive information financial responsibilities client data regulated environments or security-sensitive functionsadditional or more comprehensive background or security screenings may be required. These may include but are not limited to enhanced criminal history checks credit history reviews (where legally permissible) sanctions screening or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity and will always be conducted in compliance with applicable federal state and local laws. Candidates will be notified and where required asked to provide consent prior to the initiation of any such checks.