Technical Support Analyst

As a Technical Support Analyst reporting to Manager Client Support Services youll play a critical role in delivering expert-level client support for Nasdaqs regulatory and financial platform ensuring issues are resolved efficiently and clients receive a consistently high standard of service.

Youll thrive in this role if youre client-focused analytical and comfortable navigating complex technical environments all while working collaboratively across global teams.

Key Responsibilities

• Deliver expert functional support by diagnosing and resolving client platform issues through case management video and phone taking full ownership from first contact through to resolution.

• Lead client meetings to understand needs gather requirements and provide clear documentation and guidance that drives informed decisions.

• Troubleshoot and resolve infrastructure-related issues including operating system network and cloud environment components within Nasdaqs hosted platform.

• Partner closely with Product Engineering Infrastructure and DevOps teams to escalate track and drive timely resolution of complex issues.

• Contribute to the team knowledge base by documenting solutions best practices and workarounds continuously growing your product expertise through certification and ongoing learning.

Required Qualifications

• 3-4 years of experience in a client-facing technical support or technical analyst role.

• Proven ability to lead client-facing meetings gather requirements and translate technical issues into clear actionable solutions.

• Strong analytical skills with experience reviewing application logs and diagnosing platform or infrastructure issues.

• Demonstrated ability to work within structured incident management frameworks (e.g. ITIL) and adhere to service level commitments.

• Effective communicator with a professional collaborative approach in global cross-functional environments.

Preferred Qualifications

• Experience supporting financial technology regulatory reporting or capital markets platforms.

• Familiarity with cloud-hosted environments and enterprise infrastructure components.

• Flexibility to support rotating shift schedules across global time zones.

• Preferred experience in troubleshooting and resolving issues involving Oracle PostgreSQL and Microsoft SQL Server databases. Understanding of Linux operations JVM configuration performance tuning and debugging.

This position will be located in Tokyo and offers the opportunity for a hybrid work environment at least 3 days a week in-office subject to change providing flexibility and accessibility for qualified candidates.

Benefits & Rewards

We offer a competitive well-rounded rewards package designed to support the financial physical and emotional well-being of our employees and their families (where applicable).

We utilize a structured job architecture and career framework to ensure growth opportunities are transparent fair and accessible to all employees.

For more information visitNasdaq Benefits & Rewards Career Page.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives experiences and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.