Technical Program Manager II, ARTS (APEX-ROW Technology Solutions)

Amazon strives to be Earths most customer-centric company and to provide the Earths biggest selection. The key pillars of our Customer Experience are a vast selection low prices and convenience. To support this mission Amazon is expanding its operations in World Wide with Fulfillment Centers (FCs) serving as hubs for our operations.

APEX-RoW Technology Solutions (ARTS) team is seeking a customer-centric Technical Program Manager to drive software development projects supporting RoW this role you will listen to operational needs and challenges refine business requirements then lead diverse projects all while solving emerging problems and driving successful implementations. Strong communication facilitation and coordination skills are essential as you will collaborate with global teams across FCs Transportation and Supply Chain Management.

We are seeking candidates with not only domain expertise in e-commerce logistics or manufacturing but also a passion for tackling new challenges. Given the rapid growth of Amazon you must be comfortable of solving problems making changes and dealing with ambiguity.

At Amazon youll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making to Generative AI that helps you focus on work that truly matters. Youll have opportunities and resources to develop AI fluency at your own pace with continuous learning built into the culture.

Key job responsibilities
Key job responsibilities
1. Project definition support for business owners - 40%:
Define projects with business owners (requirements resources schedules post-launch impact tracking etc.) and support/lead finalizing the BRD (Business Requirements Document). Beyond regular progress checks you will identify potential risks and address the issues to ensure successful project delivery.

2. Business Adoption Support - 40%
Prepare for project launches (user test launch supports etc.) and address user feedback post-implementation. You will also track business impacts and troubleshoot with engineers and other stakeholders to drive business adoption.

3. Projects Roadmap - 20%
Build projects development plan by prioritizing diverse projects based on business impacts vs. development efforts. You will be familiar with global tools and provide the best path forward - whether creating custom tools or localizing global tools - to deliver the best solution in long-term.

About the team
Were an engineering team based in Japan India and China with members from 12 different countries working together. This role is based in Japan.

- 5 years of working directly with engineering teams experience
- 2 years of technical product or program management experience
- 2 years of software development experience
- 3 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- Speak write and read fluently in English

- 3 years of working directly with engineering teams experience
- Speak write and read fluently in Japanese
- Masters degree in Engineering Computer Science or a related field
- Familiarity with agile methodologies and PM/TPM work experience in software development team
- Track record of evaluating technical and business tradeoffs of different development options and proposing the best short-term and long-term solutions
- Experience in prioritizing projects based on ROI and reaching consensus with stakeholders

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.