Supervisor-Sales

Must have the legal right to work in Japan (Japanese citizenship or a valid work visa/work authorization).

Business-level proficiency in Japanese is required.

POSITION SUMMARY

Contact appropriate individual or department (e.g. Sales Data Administration Accounting) as necessary to resolve guest calls requests or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g. rewards points show tickets gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests changes and cancellations received by phone fax or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer record and process all guest calls requests questions or concerns. Perform general office duties to support Sales & Marketing (e.g. filing sending emails typing faxing).

主な業務内容

ゲストからのお問い合わせご要望苦情対応を行い必要に応じて営業部門データ管理部門経理部門などの関連部署と連携しながら円滑な問題解決を図る

アップセリングおよび各種セールス手法を活用し顧客満足度とロイヤルティを維持しながら売上および収益の最大化に貢献する

顧客への感謝やロイヤルティ向上を目的としてポイントチケットギフト券等の特典提供を適切に手配する

マリオットブランドの価値およびブランドイメージの向上に努め社内外へのブランド浸透を推進する

Marriott Bonvoyポイントの利用交換に関する各種手続きを適切に処理する

電話メールFAX等を通じて受領する宿泊予約の新規受付変更キャンセル手続きを行う

宿泊予約受付時にMarriott Bonvoy会員情報を適切なシステムへ登録管理する

ゲストからの問い合わせ要望苦情等に迅速かつ適切に対応し必要な記録およびフォローアップを実施する

ファイリングデータ入力メール対応各種書類作成などSales & Marketing部門の運営を支援する事務業務を遂行する

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None