Strategic Development Manager (Creative Pro) — Japan

The Opportunity

Within the Customer Strategy & Success (CSS) team at Adobe our focus is on accelerating value for our customers through adoption and value realization. Alongside our Customer Success Managers (CSMs) who are the named post-sale owners for our Enterprise accounts our Strategic Development Managers (SDMs) are the product and workflow specialists who bring deep hands-on expertise to the customers creative practice.

As a Strategic Development Manager in the Creative Pro space you are the go-to expert for how Adobes creative solutions - Creative Cloud Firefly and Firefly Enterprise Solutions fit into the way your customers actually work. The CSM runs point across the account and you own the creative-workflow conversation. Youll partner with customers to discover their creative and production challenges co-create new use cases and lead the discussion on how their workflows should evolve in a GenAI-first world.

What youll do

Own creative solution engagements.Take ownership of single- and multi-solution creative engagements and build tailored engagement plans for your more complex customers along with CSMs.

Lead workflow discovery.Proactively lead discussions with customers about their creative and production workflows uncovering pain points drawing out what they mean and surfacing needs they havent yet articulated to get at the real problem.

Bring deep creative & GenAI solution expertise.Confidently explain and demonstrate the key features of Adobes creative portfolio - combining them with third-party GenAI models where relevant and show how they drive adoption.

Be the trusted advisor on creative workflow.Share best practices and build trust as the person who understands both the realities of creative production and the customers creative vision.

Co-create use cases and value.Bring Adobes point of view to co-discover and develop high-impact creative use cases with the customer.

Collaborate with the wider Adobe team.Partner with CSMs Account Executives Solution Consultants Technical Success and Digital Engagement team to bring the best of Adobe to the customer.

Share and scale your wins.Turn engagements into customer success stories and best practices and present them on internal team calls and knowledge shares so learnings travel beyond a single account.

Broaden reach at scale.Co-host scaled events with the Digital Engagement team to raise awareness of Adobes creative and GenAI solutions across a broad base of customers.

What you need to succeed

Foundational understanding of a creative solution set and an interest in the Digital Media competitive landscape and Adobes differentiation.

Strong interest in improving the creative process through generative AI tools (Firefly Firefly Enterprise Solutions).

A genuine love of creativity and design - youre drawn to this work because you love it not only because its the job and you explore new creative tools.

The ability - or the potential to lead workflow discussions with customers.

Ideally a specialty area within the creative domain (for example video motion or design) that gives you depth to draw on in customer conversations.

Curiosity to read between the lines to pick up what a customer is really trying to say expand on what they havent noticed and search out the essence of the problem

A positive and communicative personality - you build rapport easily and enjoy collaborating with customers and colleagues alike.

A growth-minded coachable attitude - open to learning from others and evolving with a fast-moving business and technology landscape.

Strong communication skills in Japanese (business level required) and good communication skills in English.

Bachelors or Masters degree

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager and GenStudio enable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.

Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Lets Adobe together

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