Station Manager

Role Purpose

This role is responsible for leading and managing less-than-container load (LCL) operations at a station level ensuring operational excellence profitable growth and high-quality customer service. The position oversees service delivery process efficiency and compliance while driving continuous improvement and collaboration across internal and external stakeholders.

Key Responsibilities

Operational Management

Oversee daily station operations ensuring high service standards cost efficiency and compliance with internal policies and regulatory requirements

Monitor operational performance and ensure timely accurate execution of all shipment activities

Resource Planning

Plan and allocate resources (staffing systems training) to meet operational demands and customer expectations

Performance & Productivity

Define and track KPIs related to service levels productivity and cost to serve

Drive performance improvements and ensure consistent service quality

Customer & Stakeholder Engagement

Build and maintain strong relationships with key customers and stakeholders

Ensure customer satisfaction while supporting business growth objectives

Collaboration & Governance

Work closely with cross-functional teams (operations customer experience process excellence) to optimize workflows and standardize processes

Continuous Improvement

Identify operational gaps and implement process improvements automation and digital initiatives

Compliance & Safety

Ensure full adherence to safety standards regulatory requirements and company policies

Team Leadership & Development

Lead coach and develop team members to enhance capability engagement and performance

Vendor Management

Manage external vendors (e.g. warehousing transport providers) ensuring performance meets agreed KPIs and SLAs

What we are looking for

Solid experience in logistics operations preferably LCL or freight forwarding

Strong understanding of end-to-end supply chain processes

Proven leadership and team management capability

Customer-focused with strong stakeholder management skills

Analytical data-driven and solution-oriented

Experience in process improvement or operational optimization

Good command of English

Key Competencies

Operational leadership

Customer centricity

Problem-solving and decision-making

Communication and collaboration

Continuous improvement mindset

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
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