SSP Care Lead

Job Description

Role: Care L2/Operations Engineer- Subscriber & Signalling

Job Details: We are primarily looking for a resource with prior knowledge in managing and

troubleshooting Subscribers & Signalling/SDM Nodes on Telco Clouds.

Skills:

Technical

• Perform health checks and troubleshooting from the logs captured and provide solutions within the SLA
• Should have resolving different issues related to Node Reachability FM/PM and other KPIs.
• Should understand troubleshooting tools like Wireshark etc.
• Good working experience in Linux VMWare Dockers & Containers OpenStack OpenShift
• Should understand the Cloud environment and understanding of how S&S solution/Nodes are deployed on cloud.

Domain:

• Working knowledge on Subscriber & Signalling Nodes like -AAA One NDS SDL (Shared Data Layer) Registers (HLR/HSS UDM/AUSF) One-EIR SCP CSD STP U-DRA NPC EIR etc.
• Should have deep knowledge of 4G and 5G call flows- Candidate should have end to end understanding of Subscriber & Signalling domain
• Candidate should have prior experience in Maintaining and troubleshooting Subscriber and Signalling nodes Analyse the logs performing RCA and share Reports within the agreed SLA.

Roles & Responsibilities

• Own end-to-end L2/L3 operations for Subscriber and Signalling/SDM/SDL solutions on Telco Cloud (4G/5G) platforms ensuring service availability and stability.
• Lead advanced troubleshooting of complex subscriber and signalling issues using logs alarms KPIs and protocol analysis tools such as Wireshark ensuring resolution within SLA.
• Handle critical issues related to node reachability FM/PM alarms performance degradation and service impact and coordinate recovery actions during major incidents.
• Perform detailed Root Cause Analysis (RCA) for recurring and high-impact issues propose corrective and preventive actions and present reports to customers and internal stakeholders.
• Work extensively on Linux and cloud environments (VMware OpenStack OpenShift Docker/Containers) to support troubleshooting maintenance and operational activities.

• Provide deep operational expertise on Subscriber & Signalling nodes such as AAA One-NDS SDL (Shared Data Layer) HLR/HSS UDM/AUSF SCP STP One-EIR NPC CSD etc.
• Apply strong understanding of 4G and 5G call flows and subscriber signalling procedures while diagnosing and resolving customer-facing issues.
• Act as a technical escalation point for L1/L2 teams and collaborate closely with engineering deployment and vendor teams for complex problem resolution.
• Mentor and guide junior engineers review their troubleshooting approach and support skill development within the operations team.
• Drive operational improvements including SOP updates automation opportunities and proactive monitoring strategies.
• Communicate effectively with customers and internal teams providing clear status updates incident communications and technical explanations during normal operations and outages.

Relevant Experience

• 4 years of overall experience with a minimum of 2 years in the Subscriber & Signalling domain
• Strong communication team handling analytical and presentation skills