Sr. Product Manager, Amazon Home Services, JP Hardlines

Are you a customer experience enthusiast who thrives on creating bold innovative solutions Join our team and help us redefine the shopping experience with value-added services in Japan!

JP Hardlines offers a wide range of products from everyday essentials to high-consideration home goods requiring professional delivery and installation. Customer expectations for professional services are especially high in Japan. We envision a world where any customer from a confident DIY enthusiast to someone urgently needing a replacement appliance can confidently purchase highly technical complex products with our professional service offerings.

Were seeking an experienced Sr. Product Manager to spearhead the strategic initiative from ideation to delivery to shape this new experience and to continuously raise the bar on what customers expect from us.

In this strategic and operational role you will drive two critical missions:

1. Innovation & Acceleration Own the end-to-end delivery of bold initiatives that push our delivery and service experience beyond what customers and competitors think is possible. Youll bring outside-the-box thinking shape the long-term vision and maintain tight alignment with internal stakeholders (Supply Chain Last Mile Tech Category Central Marketing JP Prime and Service teams) to turn ambitious ideas into reality.

2. Customer Adoption & Merchandising Own the customer-facing adoption of our existing service programs through marketing initiatives that clearly merchandise the value-for-money proposition to customers. The first challenge is value discovery customers cant adopt what they dont know exists. Youll ensure they discover understand trust and ultimately choose Amazons delivery and service offerings at the point of purchase.

Your mission is to ensure customers enjoy a seamless experience from initial discovery and purchase through professional delivery installation and post-sale support. Youre someone who is never satisfied with the status quo; even when the experience is strong youll find the next opportunity to raise the bar because thats what our customers deserve.

This is a Day 1 environment: inventing new customer experiences from the ground up leading cross-functional programs at scale and directly impacting millions of customers.

At Amazon youll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making to Generative AI that helps you focus on work that truly matters. Youll have opportunities and resources to develop AI fluency at your own pace with continuous learning built into the culture.

Key job responsibilities
- Demonstrate a strong understanding of customer pain points and business opportunities drawing insights from both qualitative and quantitative data
- Develop a strategic product roadmap that balances long-term vision with near-term priorities
- Collaborate cross-functionally with global partners to innovate and enhance the customer experience
- Engage internal and external stakeholders with passion and data-driven decision making
- Use AI and other tools to continuously seek for scalability levers to achieve more customer impacts with less
- Share key product metrics and insights with senior leadership and the broader organization

About the team
We are a team with customer obsession deep in our minds to innovate the CX for high consideration products. While we set high bar to continuously meet customers expectation we deeply value Work Life Harmony. Please refer to the short clips below to find out more.

- Bachelors degree or equivalent
- 6 years of product or program management product marketing business development or technology experience
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience as a product manager or owner
- English business level or above

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Japanese language skills

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.