Sr. Manager, (SRE) Site Reliability Engineering

Who are we

職務内容

本ポジションはEquinix Managed Solutions のグローバル組織において日本のテクノロジーサービス部門約50名規模を統括するシニアリーダーシップポジションです大規模エンタープライズ向けの高品質で生産性の高いITサービス運用を実現する組織の責任者として経営視点での戦略立案と実行さらにグローバル戦略との連携強化を推進しますまた複数のマネージャーと連携し組織運営の最適化と継続的な改善をリードします

ビジネスサービスモデルの変革

持続性拡張性競争力を高めるためIT運用サービスおよびビジネスモデルの変革を推進

KPI変革施策の進捗ロードマップ実行度収益性へのインパクト

エンジニアリング組織のマネジメント

二層構造のエンジニア組織を統括し優れた人材マネジメントリーダー育成組織パフォーマンスの最大化を実現

KPI部門パフォーマンス指標リーダー育成状況エンゲージメントレベル

収益性運用効率の向上

コスト最適化や生産性向上を通じてサービスマージンを改善し効率的な運営モデルを構築

KPI粗利改善コスト削減SLA遵守率

ベンダーパートナー戦略の最適化

外部パートナーの活用バランスを最適化し品質コスト柔軟性を最大化

KPIベンダーパフォーマンスリソース活用効率コスト効果

人材育成定着の強化

人材育成キャリア開発定着施策を企画実行し組織力を強化

KPI主要人材の定着率トレーニング効果後継者計画の成熟度

グローバル連携レポーティング

EMS グローバル戦略への貢献とローカル実行の整合性を確保し定期的にパフォーマンスをグローバルへ報告

KPIグローバル施策の定着状況リーダーシップからの評価レポート品質

サービスの近代化と協業推進

AI自動化を活用したIT運用のモダナイズを推進しPTS などグローバルチームと連携して能力向上を図る

KPI自動化による効率化効果チーム横断の協業成果

応募要件

必須要件

10名規模のチームを率いた5年以上のマネジメント経験

ネットワークサーバーデータベースクラウド等のインフラ設計構築運用で10年以上の経験

グローバルもしくは多国籍企業での3年以上の業務経験

英語での会議運営レポート作成プレゼンテーション経験目安TOEIC 800TOEFL iBT 90

日本語ネイティブレベルもしくは JLPT N2 以上

歓迎要件

二層以上の組織マネジメント経験

AWS 等のパブリッククラウド関連資格

求める人物像

強い自走力を持ち主体的に行動できる方

課題の早期発見適切なエスカレーション原因分析改善策の策定と実行をリードできる方

多様なステークホルダーと円滑にコミュニケーションできる方

情報収集整理発信を主体的に行える方

ハンズオンで組織の育成と成長を推進できる方

変化の多い環境でもリーダーシップを発揮できる方

上記は職務内容のすべてを網羅するものではなく事業のニーズに応じて追加業務が発生する場合があります

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Job Summary

Leads manages develops and motivates the team. Reviews and vets budget proposals and provides status reports and internal/external customer and interdepartmental communications.

Responsibilities

Stakeholder Management

• Responsible for driving and influencing senior leadership decision making

• Is able to effectively identify appropriate stakeholders

• Builds and maintains effective working relationships and partnerships with stakeholders

• Ability to drive conflict resolution between stakeholders including senior management and cross functional teams

• Sets and influences stakeholder expectations related to technology initiatives

• Responsible for transparent communication to stakeholders related to technology initiatives

Management Reporting

• Participates in monthly operational reviews of operational performance and roadmap status

• Executes against operational KPIs

• Reviews identifies areas for improvement and makes recommendations to leadership

Resource and Budget Management

• Decisions are guided by policies procedures and business plan - that are agreed upon by upper management

• Works closely across own department and Technical Project Managers to track resource allocation and utilization for portfolio projects

• Works closely with Project Managers to track resource allocation and utilization for larger projects

• Requests approvals for additional expenses outside of approved budget/headcount

• Communicates budget estimates for cross functional projects/programs and ensures teams execute assigned projects within approved budgets

• Manages and/or escalates issues as needed

• Provides input to the annual budget planning process relating to project/support/SW maintenance/ Renewals/purchases/etc. for his/her areas of responsibility

System Optimization

• Reviews and approves recommendations from Manager to implement improvements

• Manages implementation of approved system improvement recommendations

Project / Program Management

• Responsible for reviewing and approving project plans provided by Project Managers and technology professionals

• Responsible for ensuring projects deliver on time and budget by holding contributors accountable for delivering on project milestones and deliverables

• Responsible for escalating issues and potential roadblocks to management including making recommendations to address and resolve

• Expected to resolve most issues to closure

• Responsible for identifying and mitigating project execution risks

• Guide and /or revise project plan to ensure it completely captures all activities and eliminates duplicative efforts

• Streamlines resources and activities and identifies opportunities to automate tasks

R&D / Innovation

• Drives innovation among the teams recognizes innovation and helps communicate new ideas across teams

Process / Policies / Standards

• Defines and evangelizes processes policies and standards across all stakeholders

• Measures performance against process goals

• Proactively seeks continuous improvement opportunities in process/policies/standards

Road Map / Planning

• Responsible for leading strategic planning influencing and driving prioritization of initiatives with functional stakeholders

• Responsible for developing and communicating a roadmap of projects and initiatives to functional stakeholders

People Management

• Provides leadership and direction to the team through managers

• Is accountable for the performance and results of direct reports and maybe a larger or multiple teams

Responsible for:

• Succession planning

• Performance management of team members including disciplinary actions

• GPS process including assessments and Total Rewards allocations of direct reports and reviewing and approving manager recommendations

• Talent development including quarterly conversations career pathways conversations and individual development/growth plans

• Models the Equinix Culture and Values

Review / Approvals / Escalations / Issues Resolution

• Monitors and manages support and operational metrics and trends for management areas

• Identifies and prioritizes areas for optimization

• Senior Manager responsible for identification of significantly impactful/high risk issues appropriate prioritization resource assignment and ownership and overseeing process through closure of issue while ensuring appropriate escalation and visibility to senior management teams

• Senior Manager oversees and supports RCA cycles reviews management level reports related to issues and escalations

• For more complex and higher risk issues the manager will draft and support reviews Senior

Leadership review cycles

• Reviews and approves security best practices for networks systems and applications

• Acts as a more senior escalation point for approving or rejecting security architecture requests

• Acts as escalation point for resolving complex customer security inquiries in partnership with Legal Sales and Operations teams

• Reviews analyzes provides recommendations and may decide on acceptance or rejection of audit controls

• Reviews and approves global IT security policies annually escalating for final approval as needed

Vendor Management

• Manages/leads individual consultants or consulting teams as assigned

• Understands vendor roadmaps manages relationships feedback and escalations negotiations and contract renewals

• Reviews and proposes final vendor selections

• Manages day-to-day vendor relationships and holds vendors accountable to their deliverables

• Resolves vendor issues and escalates as needed

Equinix is committed to ensuring that our employment process is open to all individuals including those with a disability. If you are a qualified candidate and need assistance or an accommodation please let us know by completing this form.

Equinix is an Equal Employment Opportunity and in the U.S. an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race color religion creed national or ethnic origin ancestry place of birth citizenship sex pregnancy / childbirth or related medical conditions sexual orientation gender identity or expression marital or domestic partnership status age veteran or military status physical or mental disability medical condition genetic information political / organizational affiliation status as a victim or family member of a victim of crime or abuse or any other status protected by applicable law.

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