Sr. Engineer, Customer Engineering
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Job Summary
About SiTime
SiTime is the Precision Timing company.
Timing is the heartbeat of all electronics ensuring performance resilience and scalability. For decades quartz devices non-silicon technology have kept systems in sync but they struggle in harsher more demanding environments. MEMS-based Precision Timing delivers greater accuracy smaller size and resilience. Today MEMS timing powers over 400 applications including high-growth ones in AI datacenters automated driving industrial and humanoid robots wearables and IoT.
Our semiconductor MEMS programmable solutions offer a rich feature set that enables customers to differentiate their products with higher performance smaller size lower power and better reliability. With more than 4 billion devices shipped SiTime is changing the timing industry. For more information visit:.
Job Summary
- Lead customer engagement as SiTimes primary liaison for product and service quality and reliability matters. Investigate and resolve quality issues communicate status and findings to customers and coordinate corrective actions with internal teams.
It is not necessary to meet all job requirements to be a qualified candidate for the position.
Responsibilities:
- Coordinate customer complaint investigations with local Failure Analysis (FA) and Product Engineering teams communicate findings to customers and manage related claims.
- Partner with Engineering and FA teams to ensure global alignment during quality investigations and manage customer relationships throughout issue resolution.
- Review and submit customer-requested documentation including product qualification reliability 8D and FA reports.
- Visit customer sites proactively or as requested.
- Coordinate and actively participate in customer visits related to quality activities and audits.
- Address customer observations by leading root-cause analysis implementing corrective actions and verifying their effectiveness.
- Own PPAP preparation and execution to achieve successful completion and customer approval
Qualifications & Requirements:
- Bachelors degree in Engineering Business Quality or a related discipline.
- Required experience with semiconductor manufacturing processes including wafer fabrication package assembly and test.
- A minimum 5 years of experience in customer manufacturing or supplier quality within the semiconductor industry.
- Knowledge of CMOS and microelectromechanical systems (MEMS) devices is preferred.
- Strong proficiency in structured problem-solving methodologies including 8D fishbone analysis 5 Whys and Is/Is Not analysis.
- Proficiency in quality tools and process and production control methods including APQP control plans FMEA GD&T MSA PPAP and SPC.
Desired Characteristics & Attributes:
- Highly self-motivated with a strong drive to deliver meaningful results.
- Demonstrated commitment to continuous learning.
- Ability to lead and collaborate effectively with diverse cross-functional teams.
- Excellent organizational and follow-through capabilities with strong written verbal and presentation skills.
- Strong attention to detail and project management skills with the ability to manage multiple priorities independently in a fast-paced environment.
Compensation Range:
At SiTime we believe great work deserves great rewards. We offer a comprehensive and highly competitive compensation package designed to attract top talent.
In addition to base salary this role is eligible for a quarterly bonus tied to the achievement of innovation goalsreflecting our commitment to recognizing meaningful impact. We also offer equity grants providing a meaningful opportunity to share in the companys future growth and success.
SiTime is anEqual Opportunity Employer. We treat each person fairly and we do not tolerate discrimination or harassment against anyone on the basis of any protected characteristics including race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability pregnancy political affiliation protected veteran status protected genetic information or marital status or other characteristics protected by law.SiTime participates in theE-Verifyprogram.
Learn More about SiTime:Review theGet to Know SiTimesection of our career page to explore our culture values and what makes us unique.
Required Experience:
Senior IC
About Company
SiTime is a leader in MEMS timing solutions, having shipped billions of units. Learn about our silicon MEMS oscillators, TCXOs, OCXOs, MEMS resonators, clock generators, jitter cleaners, clock timing, timing clock, sitm stock, and much more.
