[S&M] Room Reservation Supervisor

REQUIREMENTS

Required Japanese and English speaking and written.
High school diploma or GED; nice to have 1 year experience in guest services front desk or related professional area.

POSITION SUMMARY

The Room Reservation Supervisor is responsible for overseeing the daily operations of the Reservations Department ensuring all reservation requests amendments and cancellations are handled accurately efficiently and with exceptional attention to detail.
The role delivers a personalized and seamless reservation experience through professional handling of telephone email and other guest communications reflecting the hotels luxury service standards.

The position manages reservation inquiries verifies room availability and rates communicates reservation policies anticipates guest preferences and ensures special requests are personalized and effectively coordinated. The Room Reservation Supervisor maximizes room revenue through strategic upselling and relationship-based selling while maintaining the highest levels of guest satisfaction loyalty and service excellence in accordance with LQA and Forbes standards.
Working closely with Sales & Marketing and operational departments the role supports revenue generation quality assurance initiatives and continuous improvement efforts.

The Room Reservation Supervisor also assists the Room Reservation Assistant Manager/Manager with team development training and departmental projects while ensuring full compliance with company policies procedures and luxury hospitality standards.