Shift Lead Haneda Yokohama

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

TaskUs Outsourcing Japan addresses the challenges of todays automotive and tech industry by
providing services in test engineering endurance testing application development and process
automation. Through our work we help our customers to improve the usability and safety of
automated driving systems.
Join our team and help drive the future of self-driving technology forward.

The role
Shift leads are a pivotal layer of management in Fleet Operations responsible for ensuring daily
operations are conducted with the highest levels of safety and efficiency. They play a crucial role
in fostering an inclusive working environment where Vehicle Safety Operators / Test Drivers feel
their ideas are valued and can voice safety concerns without fear. This role is vital and
candidates must possess exceptional skills and qualifications.
As a Shift Lead you will be responsible for managing a team of Vehicle Safety Operators / Test
Drivers to ensure that they are trained motivated and performing their roles safely and
achieving operational hours
Leadership and Supervision: Lead a team of Vehicle Safety Operators / Test Drivers
during a shift providing guidance support and direction to ensure tasks are completed
efficiently and effectively.
Operational Management: Oversee the day-to-day operations within the shift ensuring
they meet the companys standards and goals. This includes managing work schedules
assigning tasks and monitoring performance.
Performance management: Line manages a group of Vehicle Safety Operators / Test
Drivers who will operate across a rostered shift pattern ensuring that you have
face-to-face documented contact with each member at least on a monthly basis.
Safety and Compliance: Ensure all operations comply with company policies and legal
regulations. Promote a safe work environment by enforcing safety protocols.

Quality Control: Monitor the quality of on-road testing during a shift to ensure they meet
the required standards. Address any issues or discrepancies and highlight them to the
Quality Assurance team.
Problem Solving: Identify operational problems and challenges. Develop and
implement practical solutions to overcome these issues ensuring minimal disruption to
the operations.
Communication: Serve as the primary point of contact for the operations team during
the shift. Communicate effectively with team members management and other
departments to ensure a cohesive operation.
Reporting and Documentation: Prepare and submit reports on shift activities including
performance metrics incident reports and any deviations from the standard operating
procedures.
Incident Management: Provide the initial point of contact for an on-road incident and
initial Operations Officer as per the company Major Incident Management Plan.
Training and Development: Coordinate individual and collective training and
development events with the Quality Assurance team.
Continuous Improvement: Continuously seek ways to improve operational efficiency
and effectiveness. Implement process improvements and best practices.
About you
In order to set you up for success as a Shift Lead at TaskUs Outsourcing Japan were looking
for the following skills and experience.

Essential
You remain calm and controlled in a pressured environment
You take on board feedback and learn from your mistakes employing a growth mindset
to the way you develop yourself
You enjoy working with people thriving in a team environment
You know how to manage your wellbeing including fatigue stress and have personal
proven strategies to do this
Proven experience as a team coordinator or similar role.
Strong leadership and communication skills in a 1:1 capacity downwards to your team
and upwards and laterally with your other stakeholders
Ability to work under pressure and manage multiple priorities.
Excellent problem-solving skills and attention to detail.
Proficiency in Google Workspace or Microsoft Office suite
Available to work full-time on-site based out of our Shin-Yokohama and surrounding area
Operations Centre across a rostered shift pattern encompassing evenings and
weekends
Full clean Japan driving licence
At least 2 years driving experience mainly in Japan

No blameworthy insurance claims in the past three years
Strong driving skills and knowledge and willingness to continue developing
All applications are required to disclose any second job as part of the application
process
All applicants will be subject to a health check (before/after) the offer and should disclose
any conditions that may affect their ability to safely operate a vehicle
Employment is contingent upon passing random drug and alcohol testing in accordance
with our Drugs & Alcohol policy.
Shift Pattern - Schedule issued 4 weeks in advance.
Monday to Sunday - 40 hours per week/weekend (must be able to work weekends)
06:30-15:30
14:30-23:30

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

Manager