Service Engineer

JOB SUMMARY

Prepares generates prints records and mails customer bills for services. Ensures that the automated billing system is operated and maintained in a manner that efficiently produces accurate bills. Prepares daily monthly and other periodic billing summary reports and financial statements. Maintains monitors and analyzes account records

REQUIRED SKILLS FOR GPS(Common Skills)

Knowledge and Technical Skills:

Possesses advanced specialized knowledge in their role and is capable of executing complex processes associated

with it.

-Solving Ability:

Able to analyze situations and resolve issues that span multiple functions using specified guidelines.

Skills:

Capable of explaining complex information in operations and the rationale behind adopting specific processes.

Understanding and Influence:

Understands key business drivers and can leverage this knowledge to execute operations effectively.

DUTIES & RESPONSIBILITIES

Provide customer service for assigned customer groups and product areas.

Analyze customer requirements goals and usage of existing products and implement defined solutions and strategies.

Troubleshoot and document specific customer issues (e.g. billing product application delivery quality etc.).

Conduct product and feature training for customers including new product release information.

Provide reports and updates on implementation status to customers.

Escalate customer process and product issues and questions appropriately.

Create update and maintain customer status and other management reports.

JOB SUMMARY/職務要約

顧客と連携し会社の製品やサービスの導入トレーニング円滑な活用を確実にする導入案件の進行を管理し高品質な顧客体験を提供するとともに社内リソースの活用と定期的な例月次収益化を最大化する導入プロセス全体で顧客課題に対応し課題の責任を持って解決までフォローする

REQUIRED SKILLS FOR GPS(Common Skills)/当GPSに必要とされる共通スキル

①専門的知識と技術スキル

自分の職務におけるより高度な専門知識を有しそれに紐づく複雑なプロセスを実行することができる

②問題解決能力

複数業務にまたがる問題を指定されたガイドラインを使用して状況を分析し解決することができる

③コミュニケーション能力

業務における複雑な情報およびなぜそのプロセスを採用するかについて説明することができる

④ビジネス理解と影響力

主要なビジネスドライバーを理解しそれを活用して業務を遂行することができる

DUTIES & RESPONSIBILITIES/職務と責任

1.担当する顧客グループや製品分野に対してカスタマーサービスを提供する

顧客要件目標既存製品の利用状況を分析し定義されたソリューションや戦略を実施する

2. 特定の顧客課題例請求製品適用納品品質等をトラブルシュートし記録する

3. 顧客向けに製品や機能のトレーニングを実施し新製品リリース情報も含めて提供する

4. 顧客にレポートや導入状況の更新情報を提供する

5. 顧客プロセス製品に関する課題や質問を適切にエスカレーションする

6. 顧客状況やその他管理レポートを作成更新維持する

We Dont Just Build The World We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative tech-driven and highly collaborative team environment supported by over 43500 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.

Global Benefits & Perks
Youll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What Youll Also Get

Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.

Purpose-Driven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.