Senior Operations Manager, AMZL

Amazon seeks a Senior Operations Manager Delivery Station Operations to join our Japan Amazon Logistics team. The goal of Amazon Logistics (AMZL) is to build a world class last mile operation delivering to customers. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered as quickly accurately and in the most cost effective way as possible and we are expanding rapidly in Japan.

AMZL Senior Operation Manager Delivery Station Operations are responsible for all budgetary people development and operations objectives for an Amazon Logistics Delivery Station (DS). Additional responsibilities include managing and leading a team of Operations Area Managers coaching and mentoring the team to ensure performance objectives are met building positive employee relations and building leadership bench strength within the DS.



Key job responsibilities
Responsibilities:
Responsible for the overall safety quality performance customer experience and people development for all delivery station operations
Drives vision for station team and creation of quality initiatives process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan
Problem-solves for closing gaps between performance and goals
Will set and clarify requirements and expectations for Operations Area Managers. Measures performance provides feedback and holds Ops Managers accountable for their performance and the performance of their departments/teams
Manages an environment concerning the delivery of Amazon orders direct to our customers subject to ever rising volume and complexity operating on a 24/7 basis
Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)
Presents operational metrics regularly to the senior leadership team
Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition performance and career management learning and development succession planning and employee engagement
Leverages the Operations Area and Shift Managers by sourcing and nurturing ideas and rolling them into the creation of improvement plans for the functional area
Cultivates strong culture and engagement throughout all levels of the delivery station team
Takes proactive steps to ensure that best practices are shared across all departments shifts and among the network.
Works with key business partners such as Transport & Sortation DSP Management Finance Loss Prevention IT HR ACES and Engineering to build and secure support and resources for projects and initiatives in their area as well as providing needed support and resources for other staff initiatives


A day in the life
Flex-time schedule is applied to this position though sometimes oversight for night shift is required.


About the team
Introduction of Last Mile AMZL Dept.
Introduction of Operations Jobs
Introduction of Work Location in Kanto region

Meet our team(Video)
#Manager at a Delivery Station
#AmazonStars
#She is Amazon


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation visit Bachelors degree or relevant experience
- Business level (reading writing speaking) Japanese or English (If Japanese will be the main language to use for business)
- Conversational English
- People Management experience
- Cross-functional project management experience

- 5 years experience managing and improving the flow of human material and financial resources using various metrics in Manufacturing Logistics Retail industry
- Understanding of P/L and experience managing cost
- Management experience (including performance evaluation and development) of 50 members
- Management of multiple part-timers during peak seasons
- Experience in leading customer-facing business unit focused on delivering excellent customer experience
- Excited about working in a diverse group and contributing to an inclusive culture.
- Available to working weekends and night Degrees in Engineering Business or other related fields or MBA
- Ability to prioritize in ever changing environment good judgement
- Bilingual speaking Japanese and English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.