Senior Operations Manager, AMZL

*This position will be located in Saitama area.

Amazon seeks a Senior Operations Manager to join our Japan Amazon Logistics team. The goal of Amazon Logistics (AMZL) is to build a world class last mile operation delivering to customers. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered as quickly accurately and in the most cost effective way as possible and we are expanding rapidly in Japan.

At Amazon youll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making to Generative AI that helps you focus on work that truly matters. Youll have opportunities and resources to develop AI fluency at your own pace with continuous learning built into the culture.

Key job responsibilities
Senior Operations Manager AMZL are responsible for all budgetary people development and operations objectives for an Amazon Logistics Delivery Station (DS). Additional responsibilities include managing and leading a team of Operations Area Managers coaching and mentoring the team to ensure performance objectives are met building positive employee relations and building leadership bench strength within the DS.

Responsibilities: Responsible for the overall safety quality performance customer experience and people development for all delivery station operations Drives vision for station team and creation of quality initiatives process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan Problem-solves for closing gaps between performance and goals Will set and clarify requirements and expectations for Operations Area Managers. Measures performance provides feedback and holds Ops Managers accountable for their performance and the performance of their departments/teams Manages an environment concerning the delivery of Amazon orders direct to our customers subject to ever rising volume and complexity operating on a 24/7 basis Manages day-to-day relationships with multiple Delivery Service Providers (DSPs) Presents operational metrics regularly to the senior leadership team Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition performance and career management learning and development succession planning and employee engagement Leverages the Operations Area Managers by sourcing and nurturing ideas and rolling them into the creation of improvement plans for the functional area Cultivates strong culture and engagement throughout all levels of the delivery station team Takes proactive steps to ensure that best practices are shared across all departments shifts and among the network. Works with key business partners such as Transport & Sortation DSP Management Finance Loss Prevention IT HR ACES and Engineering to build and secure support and resources for projects and initiatives in their area as well as providing needed support and resources for other staff initiatives.

About the team
Introduction of Last Mile AMZL Dept.
Introduction of Operations Jobs
Introduction of Work Location in Kanto region

Meet our team(Video)
#Manager at a Delivery Station
#AmazonStars
#She is Amazon


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation visit Bachelors degree or relevant experience
- 10 years of Operations experience (supply chain logistics transportation manufacturing retail etc.)
- Experience to lead/manage a team of 10 people and develop them
- Business level English

- Strong operations experience in a fast growing company/industry
- 15 years of Operations experience (supply chain logistics transportation manufacturing retail etc.)
- Previous experience leading a rapid expansion plan
- Proven record of delivering multi programs on time
- Excellent communication skills
- Business level of Japanese
- Excited about working in a diverse group and contributing to an inclusive culture Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.