Senior Manager, Last Mile Central Operations

When you order a package on Amazon Last Mile Operations is in charge of the final delivery to your home. Central Operations mandate is to centralize all tasks that can be centralized across Japans 200 last mile node network. Thanks to CO tasks can be standardized optimized and automated resulting in better delivery experience for customers at a lower cost. Strategically the team allows JP Ops to grow by double digits every year without increasing complexity and cost at the same rate.

As a Senior Manager (manager of managers) in Central Ops you are in charge of a team that runs one of the key functions of the organization:
1. Intraweek Planning (managing physical capacity in our sites and virtual capacity in our systems from W-1 planning to D0 execution)
2. Launching new business initiatives (e.g. Quick Commerce Sub-sameday) leveraging what we learned from the existing business to accelerate time to market and build the new business in a scalable way
3. Perfecting execution on the day of delivery: defining the right real-time interventions automations and feedback loops to planning to ensure customers receive their packages when expected.
4. Overseeing all our Operations: CO is a 24/7 operations which requires shift management of a large group of operators. You ensure this operation delivers high quality and improves productivity over time


Key job responsibilities
Cross-functional leadership & influence: You drive alignment across planning operations and technology teams influencing resource allocation process design and roadmap priorities with stakeholders up to Director level. You represent the organization in business reviews.

Strategy to execution: You define the strategic direction for your function and contribute to the broader organizational strategy. You translate long-term vision into quarterly priorities making deliberate trade-offs across a broad portfolio of initiatives. You own metric definition goal setting and day-to-day execution accountability. You partner directly with technology teams to ensure the automation roadmap is aligned with business strategy and delivers measurable impact.

People leadership at scale: You build and develop a multi-layered organization hiring senior talent coaching managers establishing team mechanisms and cultivating a culture of ownership operational excellence and continuous improvement. Developing the next generation of leaders is a core part of the role.

Delivery & mechanisms: You own delivery accountability for critical programs ensuring resourcing sequencing dependencies and escalation paths are clear and visible to senior leadership. You build repeatable operating mechanisms (planning cycles review cadences escalation frameworks) that scale beyond individual effort.

About the team
Central Operations is the nerve center of Amazons last-mile delivery network in Japan. We plan and execute the daily movement of millions of packages across hundreds of facilities managing capacity resolving disruptions in real time and ensuring customers receive their deliveries on time. Sitting at the intersection of operations analytics and technology the team translates long-term network strategy into daily operational decisions. As the network scales rapidly in complexity and volume we drive automation build scalable mechanisms and develop the analytical capabilities needed to operate one of the fastest-growing logistics networks in the world.

- 5 years of team management experience
- 10 years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience owning program strategy and end to end delivery
- Experience managing analyzing and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams
- Speak write and read fluently in English

- Experience implementing repeatable processes and driving automation or standardization
- Experience working with presenting to and influencing senior executives up to VP level
- Experience managing teams of 6 or more
- Speak write and read fluently in Japanese at a business level or above (N1)

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