Senior Customer Success Engineer Cortex XSIAM

Our Mission

At Palo Alto Networks were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact solving real-world problems with cutting-edge technology and bold thinking. Here everyone has a voice and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are youre in the right place.

Who We Are

In order to be the cybersecurity partner of choice we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption Collaboration Execution Integrity and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest we invite you to join us!

Job Summary

As part of the Scale Optimize hereinafter S&O (formerly called Customer Success) team you will be pivotal in supporting our clients post-purchase ensuring their success with Palo Alto Networks solutions. You will be involved in driving ROI and value to the customer along with troubleshooting critical issues. Your expertise will drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure.

Key Responsibilities

• Trusted Advisor - Acts as the product SME of Cortex families (XDR XSIAM XSOAR Xpanse) assisting customers with their product questions and technical requirements... Directly lead prescriptive hands-on technical workshops and implementation sessions tailored to unique customer environments.

• Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products.

• Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale.

• Maturity & Value Realization - Conduct SecOps Maturity Assessments to evaluate the customers environment and develop/update tailored Session Plans that align with their business goals and drive continuous product adoption.

• Engagement Management - Directly manage S&O engagement timelines conduct Periodic Service Reviews (PSRs/QBRs) and clearly define actionable next steps to ensure consistent technical progression

Qualifications

Required Qualifications

• Experience in Security Operations or Engineering with SIEM SOAR SOC and/or XDR/EDR environments

• Familiarity with cloud technologies providers (such as GCP AWS Azure) and use-cases.

• Strong understanding of enterprise security and IT products systems and processes

• Experience with Windows Linux system administration and troubleshooting

• Ability to work in a fast-paced matrixed environment managing multiple tasks under pressure

• Skilled in collaborating with and influencing cross-functional teams

• Strong communication skills and the ability to build and maintain relationships with customers including the capability to effectively facilitate and lead deep-dive technical sessions and workshops.

• Experience in customer-facing roles is a must with a demonstrated ability to proactively and prescriptively lead customers to their optimal next technical steps based on their maturity baseline.

• Experience utilizing AI tools for effectiveness improvement of yourself such as Gemini NotebookLM Microsoft 365 Copilot.

Preferred Qualifications

• Experience with attack surface management or CNAPP is a plus

• Experience with MacOS system administration and troubleshooting is a plus.

• Experience with script languages (Python GAS etc.) is a plus.

• This role supports customers in Japan and the candidate must be based in Japan.

Our Commitment

Were trailblazers that dream big take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.