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Sales Engineer (mfd)
Job Location:
Monthly Salary:
Posted:
7 August 2026 (12 hours ago)
Posted:
Application Deadline:
4 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Our mission:
Are you a customer-focused Sales Engineer passionate about solving complex technical challenges delivering tailored solution designs and helping customers succeed
At Open-Xchange (OX) we develop open-source communication and collaboration software used by public sector organizations telcos and hosting providers to keep data secure and under their control. Our products cover email collaboration DNS security and related services and are used by millions of people worldwide.
Discover what OX offers you:
- We work in a non-hierarchical organization that empowers everyone to take responsibility stay focused and contribute directly to the companys success and customer value.
- We value expertise and continuous professional development. Our professionals work closely with experienced colleagues take ownership of their work and continuously expand their skills.
- Openness and diversity are core to OX. Different perspectives backgrounds and ways of thinking strengthen our collaboration and help us see the bigger picture.
Your team:
Youll join our Sales Engineering team where youll work closely with customers Sales and Professional Services to design and deliver technical solutions that address complex business requirements. Youll play a key role throughout the pre-sales and project lifecycle from requirements analysis and solution design to technical consulting and customer engagement helping ensure successful deployments and long-term customer satisfaction.
Your new job:
- Drive business development by understanding customer needs and translating them into tailored solution proposals.
- Lead requirements gathering analysis and documentation to define effective technical solutions.
- Develop solution architectures and support deployment planning and service design.
- Prepare project estimates including scope timelines costs and resource planning.
- Manage end-to-end project delivery ensuring quality risk mitigation and successful customer outcomes.
- Coordinate internal and customer-facing meetings track project progress and communicate status to stakeholders.
- Build strong customer relationships by managing expectations identifying new opportunities and ensuring high satisfaction.
- Create Statements of Work (SOWs) oversee external contractors and support project governance.
- Develop and maintain technical documentation share knowledge and stay up to date with new products and technologies.
- Provide Japanese-English language support for customer meetings presentations and company events.
Your background:
- Bachelors degree or equivalent with several years of experience in a technical customer-facing or IT role.
- Solid understanding of mobile internet and cloud technologies.
- Hands-on experience with Linux administration; scripting skills are a plus.
- Knowledge of databases including administration; programming experience is an advantage.
- Strong understanding of system architecture including high availability backup & recovery disaster recovery and performance optimization.
- Good knowledge of networking fundamentals including TCP/IP and DNS.
- Familiarity with Kubernetes cloud-native technologies and major cloud platforms (e.g. AWS Azure Oracle Cloud) is an advantage.
- Strong analytical technical documentation and reporting skills.
- Fluent Japanese (written and spoken) and good English communication skills.
- Self-motivated customer-focused team player with excellent time management and a professional attitude.
This is what you get at OX:
- The flexibility to work 100% remotely ensures a work environment that suits you best.
- Flexible working hours that allow you to successfully combine your home and family responsibilities with work.
- Getting together in-person for workshops and fun team events.
- Time off to volunteer and mental health support when you need it.
- We provide financial relief through corporate benefits and a subsidy for ergonomic chairs and desks.
- We can discuss further location-related benefits together in an initial talk.
Join the team:
Join us in our fight for an open internet and deliver added value! Click Apply now to submit your application.
Your contact person:
Required Experience:
IC
